IBM 8840 Hardware Maintenance Manual - Page 24

Small, computer, system, interface, messages, Diagnostic, programs, error - service parts

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Table 2. ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide Setup and Installation CD will not start. v Ensure that the server is supported and has a startable (bootable) DVD-ROM drive. v If the startup (boot) sequence settings have been altered, ensure that the DVD-ROM drive is first in the startup sequence. v If more than one DVD-ROM drive is installed, ensure that only one drive is set as the primary drive. Start the CD from the primary drive. The SCSI RAID program cannot view all v Ensure that there are no duplicate SCSI IDs or IRQ assignments. installed drives, or the NOS cannot be v Ensure that the hard disk drive is connected properly. installed. The Operating System Installation program continuously loops. Make more space available on the hard disk. The ServerGuide program will not start your NOS CD. Ensure that the ServerGuide program supports the NOS CD you have. See the ServerGuide Setup and Installation CD label for a list of supported NOS versions. The NOS cannot be installed; the option Ensure that your server supports the NOS. If the NOS is supported, either is not available. there is no logical drive defined (SCSI RAID systems) or the ServerGuide System Partition is not present. Run the ServerGuide program, and ensure that setup is complete. Small computer system interface messages If you receive a SCSI error message, see "SCSI error codes" on page 99. Note: If your server does not have a hard disk drive, ignore any message that indicates that the BIOS is not installed. Diagnostic programs and error messages The server diagnostic programs are stored in upgradeable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of your server. Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part. Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel. Sometimes the first error to occur causes additional errors. In this case, the server displays more than one error message. Always follow the suggested action instructions for the first error message that appears. Error codes that might be displayed are listed at "Diagnostic error codes" on page 85. Notes: 1. Depending on the server configuration, some of the error codes might not appear when you run the diagnostic programs. 2. If diagnostic error codes appear that are not listed in the tables, make sure that the server has the latest levels of BIOS, service processor, and ServeRAID code installed. 14 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide

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Table
2.
ServerGuide
Setup
and
Installation
CD
Symptom
Suggested
action
The
ServerGuide
Setup
and
Installation
CD
will
not
start.
v
Ensure
that
the
server
is
supported
and
has
a
startable
(bootable)
DVD-ROM
drive.
v
If
the
startup
(boot)
sequence
settings
have
been
altered,
ensure
that
the
DVD-ROM
drive
is
first
in
the
startup
sequence.
v
If
more
than
one
DVD-ROM
drive
is
installed,
ensure
that
only
one
drive
is
set
as
the
primary
drive.
Start
the
CD
from
the
primary
drive.
The
SCSI
RAID
program
cannot
view
all
installed
drives,
or
the
NOS
cannot
be
installed.
v
Ensure
that
there
are
no
duplicate
SCSI
IDs
or
IRQ
assignments.
v
Ensure
that
the
hard
disk
drive
is
connected
properly.
The
Operating
System
Installation
program
continuously
loops.
Make
more
space
available
on
the
hard
disk.
The
ServerGuide
program
will
not
start
your
NOS
CD.
Ensure
that
the
ServerGuide
program
supports
the
NOS
CD
you
have.
See
the
ServerGuide
Setup
and
Installation
CD
label
for
a
list
of
supported
NOS
versions.
The
NOS
cannot
be
installed;
the
option
is
not
available.
Ensure
that
your
server
supports
the
NOS.
If
the
NOS
is
supported,
either
there
is
no
logical
drive
defined
(SCSI
RAID
systems)
or
the
ServerGuide
System
Partition
is
not
present.
Run
the
ServerGuide
program,
and
ensure
that
setup
is
complete.
Small
computer
system
interface
messages
If
you
receive
a
SCSI
error
message,
see
“SCSI
error
codes”
on
page
99.
Note:
If
your
server
does
not
have
a
hard
disk
drive,
ignore
any
message
that
indicates
that
the
BIOS
is
not
installed.
Diagnostic
programs
and
error
messages
The
server
diagnostic
programs
are
stored
in
upgradeable
read-only
memory
(ROM)
on
the
system
board.
These
programs
are
the
primary
method
of
testing
the
major
components
of
your
server.
Diagnostic
error
messages
indicate
that
a
problem
exists;
they
are
not
intended
to
be
used
to
identify
a
failing
part.
Troubleshooting
and
servicing
of
complex
problems
that
are
indicated
by
error
messages
should
be
performed
by
trained
service
personnel.
Sometimes
the
first
error
to
occur
causes
additional
errors.
In
this
case,
the
server
displays
more
than
one
error
message.
Always
follow
the
suggested
action
instructions
for
the
first
error
message
that
appears.
Error
codes
that
might
be
displayed
are
listed
at
“Diagnostic
error
codes”
on
page
85.
Notes:
1.
Depending
on
the
server
configuration,
some
of
the
error
codes
might
not
appear
when
you
run
the
diagnostic
programs.
2.
If
diagnostic
error
codes
appear
that
are
not
listed
in
the
tables,
make
sure
that
the
server
has
the
latest
levels
of
BIOS,
service
processor,
and
ServeRAID
code
installed.
14
xSeries
346
Types
8840
and
1880:
Hardware
Maintenance
Manual
and
Troubleshooting
Guide