IBM 8840 Hardware Maintenance Manual - Page 30

Troubleshooting, Ethernet, controller, Network, connection, problems

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A general procedure for troubleshooting power problems is as follows: 1. Turn off the server, and disconnect all ac power cords. 2. Check for loose cables in the power subsystem. Also check for short circuits, for example, if there is a loose screw causing a short circuit on a circuit board. 3. Remove adapters, and disconnect the cables and power connectors to all internal and external devices until the server is at the minimum configuration required to start the server (see "Minimum operating requirements" on page 104). 4. Reconnect all ac power cords, and turn on the server. If the server starts up successfully, replace adapters and devices one at a time until the problem is isolated. If the server does not start up from the minimal configuration, replace FRUs of minimal configuration one at a time until the problem is isolated. To use this method, it is important to know the minimum configuration required for a system to start (see page 104). For specific problems, see "Power-supply LED errors" on page 99. Troubleshooting the Ethernet controller This section provides troubleshooting information for problems that might occur with the 10/100/1000 Mbps Ethernet controller. Network connection problems If the Ethernet controller cannot connect to the network, check the following conditions: v Make sure that the cable is installed correctly. The network cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable. If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps, you must use Category 5 or higher cabling. v Determine whether the hub supports auto-negotiation. If it does not, try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub. v Check the Ethernet controller LEDs on the rear of the server. These LEDs indicate whether there is a problem with the connector, cable, or hub: - The Ethernet transmit/receive activity LED, on the rear of the server, is lit when the Ethernet controller sends or receives data over the Ethernet Network. If the Ethernet transmit/receive activity LED is off, make sure that the hub and network are operating and that the correct device drivers are installed. - The Ethernet link status LED, on the rear of the server, is lit when the Ethernet controller receives a LINK pulse from the hub. If the LED is off, there might be a defective connector or cable or a problem with the hub. v Make sure that you are using the correct device drivers, which are supplied with the server. v Check for operating-system-specific causes for the problem. v Make sure that the device drivers on the client and server are using the same protocol. v Test the Ethernet controller. The way the Ethernet controller is tested depends on which operating system you are using (see the Ethernet controller device driver readme files). 20 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide

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A
general
procedure
for
troubleshooting
power
problems
is
as
follows:
1.
Turn
off
the
server,
and
disconnect
all
ac
power
cords.
2.
Check
for
loose
cables
in
the
power
subsystem.
Also
check
for
short
circuits,
for
example,
if
there
is
a
loose
screw
causing
a
short
circuit
on
a
circuit
board.
3.
Remove
adapters,
and
disconnect
the
cables
and
power
connectors
to
all
internal
and
external
devices
until
the
server
is
at
the
minimum
configuration
required
to
start
the
server
(see
“Minimum
operating
requirements”
on
page
104).
4.
Reconnect
all
ac
power
cords,
and
turn
on
the
server.
If
the
server
starts
up
successfully,
replace
adapters
and
devices
one
at
a
time
until
the
problem
is
isolated.
If
the
server
does
not
start
up
from
the
minimal
configuration,
replace
FRUs
of
minimal
configuration
one
at
a
time
until
the
problem
is
isolated.
To
use
this
method,
it
is
important
to
know
the
minimum
configuration
required
for
a
system
to
start
(see
page
104).
For
specific
problems,
see
“Power-supply
LED
errors”
on
page
99.
Troubleshooting
the
Ethernet
controller
This
section
provides
troubleshooting
information
for
problems
that
might
occur
with
the
10/100/1000
Mbps
Ethernet
controller.
Network
connection
problems
If
the
Ethernet
controller
cannot
connect
to
the
network,
check
the
following
conditions:
v
Make
sure
that
the
cable
is
installed
correctly.
The
network
cable
must
be
securely
attached
at
all
connections.
If
the
cable
is
attached
but
the
problem
remains,
try
a
different
cable.
If
you
set
the
Ethernet
controller
to
operate
at
either
100
Mbps
or
1000
Mbps,
you
must
use
Category
5
or
higher
cabling.
v
Determine
whether
the
hub
supports
auto-negotiation.
If
it
does
not,
try
configuring
the
integrated
Ethernet
controller
manually
to
match
the
speed
and
duplex
mode
of
the
hub.
v
Check
the
Ethernet
controller
LEDs
on
the
rear
of
the
server.
These
LEDs
indicate
whether
there
is
a
problem
with
the
connector,
cable,
or
hub:
–
The
Ethernet
transmit/receive
activity
LED,
on
the
rear
of
the
server,
is
lit
when
the
Ethernet
controller
sends
or
receives
data
over
the
Ethernet
Network.
If
the
Ethernet
transmit/receive
activity
LED
is
off,
make
sure
that
the
hub
and
network
are
operating
and
that
the
correct
device
drivers
are
installed.
–
The
Ethernet
link
status
LED,
on
the
rear
of
the
server,
is
lit
when
the
Ethernet
controller
receives
a
LINK
pulse
from
the
hub.
If
the
LED
is
off,
there
might
be
a
defective
connector
or
cable
or
a
problem
with
the
hub.
v
Make
sure
that
you
are
using
the
correct
device
drivers,
which
are
supplied
with
the
server.
v
Check
for
operating-system-specific
causes
for
the
problem.
v
Make
sure
that
the
device
drivers
on
the
client
and
server
are
using
the
same
protocol.
v
Test
the
Ethernet
controller.
The
way
the
Ethernet
controller
is
tested
depends
on
which
operating
system
you
are
using
(see
the
Ethernet
controller
device
driver
readme
files).
20
xSeries
346
Types
8840
and
1880:
Hardware
Maintenance
Manual
and
Troubleshooting
Guide