IBM 8840 Hardware Maintenance Manual - Page 107

ServerGuide, error, symptoms

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Page 107 highlights

Note: See "System" on page 108 to determine which components should be replaced by a field service technician. Symptom FRU/action A serial device does not work. 1. Verify that: v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct port (see "Input/output connectors" on page 55). 2. Failing serial device. 3. Serial adapter, if installed. 4. System board. ServerGuide error symptoms Note: See "System" on page 108 to determine which components should be replaced by a field service technician. Symptom FRU/action The ServerGuide Setup and Installation CD will not start. v Verify that the server is supported and has a startable (bootable) DVD-ROM drive. v If the startup (boot) sequence settings have been altered, ensure that the DVD-ROM drive is first in the startup sequence. v If more than one DVD-ROM drive is installed, ensure that only one drive is set as the primary drive. Start the CD from the primary drive. The SCSI RAID program cannot v Verify that there are no duplicate SCSI IDs or IRQ assignments. view all installed drives, or the v Verify that the hard disk drive is connected properly. NOS cannot be installed. The operating system installation program continuously loops. v Make more space available on the hard disk. The ServerGuide program will not start the operating-system CD. v Verify that the operating-system CD you have is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of supported operating system versions. The operating system cannot be v Verify that the operating system is supported on the server. If the operating installed; the option is not system is supported, either there is no logical drive defined (SCSI RAID available. systems) or the ServerGuide System Partition is not present. Run the ServerGuide program, and ensure that setup is complete. Chapter 6. Symptom-to-FRU index 97

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Note:
See
“System”
on
page
108
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Symptom
FRU/action
A
serial
device
does
not
work.
1.
Verify
that:
v
The
device
is
compatible
with
the
server.
v
The
serial
port
is
enabled
and
is
assigned
a
unique
address.
v
The
device
is
connected
to
the
correct
port
(see
“Input/output
connectors”
on
page
55).
2.
Failing
serial
device.
3.
Serial
adapter,
if
installed.
4.
System
board.
ServerGuide
error
symptoms
Note:
See
“System”
on
page
108
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Symptom
FRU/action
The
ServerGuide
Setup
and
Installation
CD
will
not
start.
v
Verify
that
the
server
is
supported
and
has
a
startable
(bootable)
DVD-ROM
drive.
v
If
the
startup
(boot)
sequence
settings
have
been
altered,
ensure
that
the
DVD-ROM
drive
is
first
in
the
startup
sequence.
v
If
more
than
one
DVD-ROM
drive
is
installed,
ensure
that
only
one
drive
is
set
as
the
primary
drive.
Start
the
CD
from
the
primary
drive.
The
SCSI
RAID
program
cannot
view
all
installed
drives,
or
the
NOS
cannot
be
installed.
v
Verify
that
there
are
no
duplicate
SCSI
IDs
or
IRQ
assignments.
v
Verify
that
the
hard
disk
drive
is
connected
properly.
The
operating
system
installation
program
continuously
loops.
v
Make
more
space
available
on
the
hard
disk.
The
ServerGuide
program
will
not
start
the
operating-system
CD.
v
Verify
that
the
operating-system
CD
you
have
is
supported
by
the
ServerGuide
program.
See
the
ServerGuide
Setup
and
Installation
CD
label
for
a
list
of
supported
operating
system
versions.
The
operating
system
cannot
be
installed;
the
option
is
not
available.
v
Verify
that
the
operating
system
is
supported
on
the
server.
If
the
operating
system
is
supported,
either
there
is
no
logical
drive
defined
(SCSI
RAID
systems)
or
the
ServerGuide
System
Partition
is
not
present.
Run
the
ServerGuide
program,
and
ensure
that
setup
is
complete.
Chapter
6.
Symptom-to-FRU
index
97