Xerox 6400XF WorkCentre 6400 User Guide - Page 214
Copy and Scan Problems
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Troubleshooting Copy and Scan Problems When the copy or scan quality is poor, select the closest symptom from the following table to correct the problem. If the copy quality does not improve after carrying out the appropriate action, contact Xerox Customer Support or your reseller. Symptom Solutions Lines or streaks only present in copies made from the document feeder Spots present in copies taken from the document glass There is debris on the document glass. When scanning, the paper from the document feeder passes over the debris creating lines or streaks. Clean all glass surfaces with a lint free cloth. There is debris on the document glass. When scanning, the debris creates a spot on the image. Clean all glass surfaces with a lint free cloth. The reverse side of the original is showing on the copy or scan Image is too light or dark Copy: Enable Automatically Suppressing Background Variations. Scan: Use the Advanced Settings Tab to enable Automatically Suppressing Background Variations. Copy: Use the Image Quality settings on the Copy menu. Scan: Use the Advanced Settings Tab. Colors are off Copy: Use the Image Quality settings on the Copy menu. Scan: Use the Advanced Settings Tab. 214 WorkCentre 6400 Multifunction Printer User Guide