Xerox 6400XF WorkCentre 6400 User Guide - Page 216

Troubleshooting Problems Sending Faxes Symptom Cause The document is not scanned. The document is scanned at an angle. The document is too thick, too thin, or too small. The document feeder guides are not adjusted to the width of the document. The fax received by the recipient is The document is incorrectly blurry. positioned. The document glass is dirty. The text in the document is written too faint. There may be a problem with the telephone connection. There may be a problem with the caller's fax machine. The fax received by the recipient is blank. The document was sent with the front side facing down (when the document feeder is used). Fax was not transmitted. The fax number may be wrong. The one-touch dial key or speed dial may be incorrectly programmed. The telephone line may be incorrectly connected. There may be a problem with the recipient's fax machine. Solution Use the document glass to send the fax. Slide the document feeder guides to fit the width of the document. Position the document correctly. Clean the document glass. Adjust the resolution. Check the telephone line, and then try sending the fax again. Make a copy to check that this printer is operating correctly, and then, if the copy was printed correctly, have the recipient check the condition of their fax machine. Load the document to be faxed facing up. Check the fax number. Check that the keys were correctly programmed. Check the telephone line connection. If it is disconnected, connect it. Contact the recipient. 216 WorkCentre 6400 Multifunction Printer User Guide