Xerox 6400XF WorkCentre 6400 User Guide - Page 217

Problems Receiving Faxes Troubleshooting Symptom Cause The received fax is blank. There may be a problem with the telephone connection or with the caller's fax machine. The sender may have loaded the pages backward. The Fax Machine answers the call, Not enough memory but will not accept incoming data. An image is reduced on a transmission. Faxes cannot be received automatically. The paper supply at the receiving fax may not match the original size sent. The printer is set to receive faxes manually. The memory is full. The telephone line is incorrectly connected. There may be a problem with the sender's fax machine. Solution Check that the printer can make clean copies. If it can, have the caller send the fax again. Contact the sender. If the job contains several graphics, the printer might not have enough memory. The printer will not answer if memory is low. Remove stored documents and jobs and wait for the existing job to complete. This will increase available memory. Confirm the original size of the documents. Documents might be reduced based on the available paper supply at the receiving fax machine. Set the printer to automatic reception. Load paper if it is empty, and then print the faxes stored in the memory. Check the telephone line connection. If it is disconnected, connect it. Make a copy to check that this printer is operating correctly, and then, if the copy was printed correctly, have the recipient check the condition of their fax machine. WorkCentre 6400 Multifunction Printer 217 User Guide