Xerox M118i System Administration Guide - Page 111
Problem Solving, Problem Solving Procedures - copier
UPC - 095205219265
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13 Problem Solving This chapter contains problem solving procedures and how to seek further assistance. For more information, refer to the following. Problem Solving Procedures - page 111 Problems using a NetWare Environment - page 112 Problems using an SMB Environment - page 117 Problems using a UNIX Environment - page 119 Problems using a Windows Environment - page 121 Problems using EtherTalk - page 124 Problem using CentreWare Internet Services - page 125 Problem using Mail Notice Service - page 127 Problem Solving Procedures This section enables you to identify the steps to solve problems relating to the network functions of the machine. Use the following steps to identify and solve the problem. If the problem is not network related, refer to the User Guide for corrective action. 1. Resolve any local copier or fax problems first. Perform the corrective action that is recommended by the User Guide. Do not attempt to resolve a network problem if the local copier and fax functions are not operating correctly. 2. Check that the machine has power and it is switched on. 3. Check that the network cable is connected to the machine. 4. Check that the network cable is connected to the workstation. 5. Check that the correct print driver for the machine is selected at the workstation. 6. Check that the software application being used to send print jobs is set up correctly. 7. If one workstation is not printing/faxing, then re-install the print driver on the workstation. 8. Call the local Xerox Welcome Center, where a representative will assist in the diagnosis and solution of the problem. Xerox CopyCentre/WorkCentre 118 System Administration Guide 111