Xerox M118i System Administration Guide - Page 126

The [Refresh Status] button is, Print out the System Settings

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13 Problem Solving Cause Confirmation Method Action Cannot access to CentreWare Internet Services. Check if the machine is switched on. Switch the machine on. Print out the System Settings List to check if CentreWare Internet Services port is activated. Activate the CentreWare Internet Services port. Check if the internet address is correctly entered. Check the internet address. If Services cannot be accessed, enter the IP address to make the connection. Check if the proxy server being used. The "please wait" message is - displayed. The [Refresh Status] button is Check if you are using the not working. specified OS and browser. Selecting menu in the left frame does not change the right frame connection. Depending on the proxy server, connections might not be possible. Without using the proxy server, configure either the browser setting to "not using proxy server" or the address to be used to "not using proxy server". Wait for a while as instructed. If nothing happens, click the [Refresh Status] button. If this does not help, check that the machine is working correctly. Use the specified OS and browser. The screen display is distorted. The latest information is not displayed. Clicking the [Apply New Settings] button does not reflect the new settings. - Change the window size of the browser. - Click the [Refresh Status] button. Check if the entered value is correct. Enter the correct value. If the entry is not valid, it will be automatically changed within the limit. Clicking the [Apply New Settings] button will display messages like "the server has returned ineffective or unrecognizable response" or "no data". Check if the user ID and password are correct. Enter the correct user ID and password. Reboot the machine. 126 Xerox CopyCentre/WorkCentre 118 System Administration Guide

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13
Problem Solving
126
Xerox CopyCentre/WorkCentre 118 System Administration Guide
Cause
Confirmation Method
Action
Cannot access to
CentreWare Internet
Services.
Check if the machine is
switched on.
Switch the machine on.
Print out the System Settings
List to check if CentreWare
Internet Services port is
activated.
Activate the CentreWare
Internet Services port.
Check if the internet address
is correctly entered.
Check the internet address. If
Services cannot be
accessed, enter the IP
address to make the
connection.
Check if the proxy server
being used.
Depending on the proxy
server, connections might not
be possible. Without using
the proxy server, configure
either the browser setting to
“not using proxy server” or
the address to be used to
“not using proxy server”.
The “please wait” message is
displayed.
–
Wait for a while as instructed.
If nothing happens, click the
[Refresh Status] button. If this
does not help, check that the
machine is working correctly.
The [Refresh Status] button is
not working.
Check if you are using the
specified OS and browser.
Use the specified OS and
browser.
Selecting menu in the left
frame does not change the
right frame connection.
The screen display is
distorted.
–
Change the window size of
the browser.
The latest information is not
displayed.
–
Click the [Refresh Status]
button.
Clicking the [Apply New
Settings] button does not
reflect the new settings.
Check if the entered value is
correct.
Enter the correct value. If the
entry is not valid, it will be
automatically changed within
the limit.
Clicking the [Apply New
Settings] button will display
messages like “the server
has returned ineffective or
unrecognizable response” or
“no data”.
Check if the user ID and
password are correct.
Enter the correct user ID and
password.
Reboot the machine.