Xerox M118i System Administration Guide - Page 124

Problems using EtherTalk, Problem Solving, Procedures

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13 Problem Solving Cause Confirmation Method Action The print driver that accompanies the machine is not being used (a third party print driver is being used). Check whether the print driver that accompanies the machine is selected. Select the print driver that accompanies the machine. If the print driver is not found, install and select it. If a third party print driver is used, you may have unexpected results. Problems using EtherTalk This section explains what to do when a problem occurs while using EtherTalk. The possible causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures on page 111 to seek further assistance. Cause The name (or the default name) of the machine has been changed. The machine does not display in Chooser. Confirmation Method Action Check that the machine name has been changed in Chooser. Change the name of the machine or the other printer to avoid the same name on the network. Use a network management software to check that the type of the NBP entity name for the machine has been changed from LaserWriter. If the type of NBP entity name for the machine has been changed from LaserWriter, the machine cannot be selected in Chooser. If the machine must be selected, open the machine using Apple Share Print Server or Windows Server. Use a network management software to check that the machine exists on the network.Check that the network is connected correctly. If the machine cannot be found on the network, the machine may be off or the network cable may be faulty. If the machine is on or the network cable is not faulty, contact the Xerox Welcome Center. 124 Xerox CopyCentre/WorkCentre 118 System Administration Guide

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13
Problem Solving
124
Xerox CopyCentre/WorkCentre 118 System Administration Guide
Problems using EtherTalk
This section explains what to do when a problem occurs while using EtherTalk. The
possible causes, confirmation methods, and actions are as follows. If a problem still
exists after the corrective action has been performed, follow the
Problem Solving
Procedures on page 111
to seek further assistance.
The print driver that
accompanies the machine is
not being used (a third party
print driver is being used).
Check whether the print
driver that accompanies the
machine is selected.
Select the print driver that
accompanies the machine. If
the print driver is not found,
install and select it. If a third
party print driver is used, you
may have unexpected
results.
Cause
Confirmation Method
Action
Cause
Confirmation Method
Action
The name (or the default
name) of the machine has
been changed.
Check that the machine
name has been changed in
Chooser.
Change the name of the
machine or the other printer
to avoid the same name on
the network.
The machine does not
display in Chooser.
Use a network management
software to check that the
type of the NBP entity name
for the machine has been
changed from LaserWriter.
If the type of NBP entity
name for the machine has
been changed from
LaserWriter, the machine
cannot be selected in
Chooser. If the machine must
be selected, open the
machine using Apple Share
Print Server or Windows
Server.
Use a network management
software to check that the
machine exists on the
network.Check that the
network is connected
correctly.
If the machine cannot be
found on the network, the
machine may be off or the
network cable may be faulty.
If the machine is on or the
network cable is not faulty,
contact the Xerox Welcome
Center.