Xerox M118i System Administration Guide - Page 125

Problem using CentreWare Internet Services, Problem Solving Procedures

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Problem using CentreWare Internet Services Cause Confirmation Method Action Unable to obtain the required print results. Check that the print language between the machine and the print driver are consistent. Select the print language correctly. If the print language of the machine is in the dump mode, the data sent from the Macintosh will be printed in hexadecimal notations. Check the installation procedure for the print driver.Check the print driver which came with the machine displays in Chooser. Install the print driver correctly.If a print driver of a third party is used, you may have unexpected results.If garbled characters are still printed, contact the Xerox Welcome Center. The machine is not connected. Check that the machine is selected in Chooser. If the machine is processing another job, the job must be completed before the machine can be connected. Select the machine in Chooser. Check that the EtherTalk port is activated or the machine is in the offline mode. Activate the port or exit the offline mode.If the machine still cannot be connected, contact the Xerox Welcome Center. Although the machine is connected, the machine does not print. Check that the machine is switched on, paper jam has occurred in the machine, or the network is faulty. If the problem remains, contact the Xerox Welcome Center. A message to reboot the machine is displayed on the screen. Check that the EtherTalk function has failed. Switch the machine off and on.If the message still displays, contact the Xerox Support Center. Problem using CentreWare Internet Services This section explains what to do when a problem occurs while using CentreWare Internet Services. The possible causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures on page 111 to seek further assistance. Xerox CopyCentre/WorkCentre 118 System Administration Guide 125

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Problem using CentreWare Internet Services
Xerox CopyCentre/WorkCentre 118 System Administration Guide
125
Problem using CentreWare Internet Services
This section explains what to do when a problem occurs while using CentreWare
Internet Services. The possible causes, confirmation methods, and actions are as
follows. If a problem still exists after the corrective action has been performed, follow
the
Problem Solving Procedures on page 111
to seek further assistance.
Unable to obtain the required
print results.
Check that the print language
between the machine and the
print driver are consistent.
Select the print language
correctly. If the print language
of the machine is in the dump
mode, the data sent from the
Macintosh will be printed in
hexadecimal notations.
Check the installation
procedure for the print
driver.Check the print driver
which came with the machine
displays in Chooser.
Install the print driver
correctly.If a print driver of a
third party is used, you may
have unexpected results.If
garbled characters are still
printed, contact the Xerox
Welcome Center.
The machine is not
connected.
Check that the machine is
selected in Chooser. If the
machine is processing
another job, the job must be
completed before the
machine can be connected.
Select the machine in
Chooser.
Check that the EtherTalk port
is activated or the machine is
in the offline mode.
Activate the port or exit the
offline mode.If the machine
still cannot be connected,
contact the Xerox Welcome
Center.
Although the machine is
connected, the machine does
not print.
Check that the machine is
switched on, paper jam has
occurred in the machine, or
the network is faulty.
If the problem remains,
contact the Xerox Welcome
Center.
A message to reboot the
machine is displayed on the
screen.
Check that the EtherTalk
function has failed.
Switch the machine off and
on.If the message still
displays, contact the Xerox
Support Center.
Cause
Confirmation Method
Action