Xerox M118i System Administration Guide - Page 112
Problems using a NetWare Environment, When printing fails
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13 Problem Solving Problems using a NetWare Environment This section explains what to do when problems occur while using NetWare. The causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures on page 111 to seek further assistance. When printing fails - page 112 When a switch off/on message is displayed - page 116 When the required printing result is not obtained - page 116 When there is no notification of error - page 117 When printing fails *: For setting and confirmation methods, refer to the NetWare online documentation. Cause Confirmation Method Action A network component does not conform to the automatic setting of the frame type. Check that the data link port light is on, in the network component connected to the machine. Then check that frame types of the file server are unified in the network. Set the machine to the frame type specified for the file server to be connected. A control character or an equal sign (=) was used in a printer name. A fault occurred on the network between the client and the machine. Check whether the machine is activated with the entered name. Use NWADMIN to check whether the target printer object is viewed. Initialize the NV memory from the control panel of the machine, then specify a printer name with characters other than control characters or the equal sign (=). Replace the network cable between the client and the machine. The user name or group name of the print job is not registered in the print queue. Use NWADMIN or PCONSOLE to check whether the user name or group name of the job has been registered in the print queue. Print jobs cannot be sent to the print queue. Use NWADMIN or PCONSOLE to check whether the Allow Users To Submit Print Jobs option is set to Yes.* Re-send the print job to a print queue in which the user name or group name has been registered correctly. Use NWADMIN or PCONSOLE to register a user name or group name of the job in the print queue.* Use NWADMIN or PCONSOLE to set the Allow Users to Submit Print Jobs to Yes.* 112 Xerox CopyCentre/WorkCentre 118 System Administration Guide