Canon PIXMA MP500 MP500 User's Guide - Page 115

Back of Paper is Smudged/Paper Does Not Feed, Properly/Printed Surface is Scratched

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Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface is Scratched Cause Inside of the machine is dirty. Action If the inside of the machine is dirty, printed paper may be smudged. Follow the steps described below to clean the inside of the machine. 1. Press [ON/OFF] to turn on the machine, then remove any paper from the Auto Sheet Feeder and Cassette. See "Turning on the Machine" on page 19. 2. Press the Open Button to open the Paper Output Tray, and pull out the extension. 3. Place the only one sheet of A4/Letter-size plain paper in landscape, horizontally fold it in half. 4. Unfold the paper, and load the paper in the Auto Sheet Feeder with the inverted-V edge down. 5. Use [ ] or [ ] to select from the and press [OK]. 6. Use [ ] or [ ] to select on the Bottom plate cleaning confrimation screen and then press [OK]. The paper that is loaded in the machine will feed through the machine and be ejected. If protrusions inside the machine are stained, wipe ink off the protrusions using a swab or the like. Chapter 11 Important Before cleaning, be sure to turn off the machine. Troubleshooting 113

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Chapter 11
113
Troubleshooting
Back of Paper is Smudged/Paper Does Not Feed
Properly/Printed Surface is Scratched
Cause
Action
Inside of the machine is dirty.
If the inside of the machine is dirty, printed paper may be smudged.
Follow the steps described below to clean the inside of the machine.
1. Press [ON/OFF] to turn on the machine, then remove any paper from the
Auto Sheet Feeder and Cassette.
See
“Turning on the Machine” on page 19
.
2. Press the Open Button to open the Paper Output Tray, and pull out the
extension.
3. Place the only one sheet of A4/Letter-size plain paper in landscape,
horizontally fold it in half.
4. Unfold the paper, and load the paper in the Auto Sheet Feeder with the
inverted-V edge down.
5. Use [
] or [
] to select <Bottom plate cleaning> from the
<Maintenance> and press [OK].
6. Use [
] or [
] to select <Yes> on the Bottom plate cleaning
confrimation screen and then press [OK].
The paper that is loaded in the machine will feed through the machine
and be ejected.
If protrusions inside the machine are stained, wipe ink off the
protrusions using a swab or the like.
Important
Before cleaning, be sure to turn off the machine.