Canon PIXMA MP500 MP500 User's Guide - Page 126

Cannot Install the MP Drivers - installation software

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Cannot Install the MP Drivers Cause Unable to proceed beyond the Printer Connection screen Reinstall the MP Drivers. Action Other application softwares (including anti-virus software) running in the background Installation does not start automatically when the Setup CDROM is inserted into the drive. 1. Click [Cancel] on the [Printer Connection] screen. 2. Click [Start Over] on the [Installation Failure] screen. 3. Click [Back] on the screen that appears next. 4. Click [Exit] on the [Welcome] screen, then remove the CD-ROM. 5. Turn the machine and the computer off. 6. Check the cable connection. 7. Restart the computer. 8. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the MP Drivers. Other application softwares opened on your computer can interfere with the installation routine. Close all open application softwares before reinstalling the MP Drivers. Click [Start], select [My Computer] and then double-click the CD-ROM icon. For non-Windows XP users, open the [My Computer] window and then double-click the CD-ROM icon. Double-click the CD-ROM icon on your desktop to start installation. If the CD-ROM icon is not displayed on the desktop, there is a problem with the CD-ROM. Contact the Canon Customer Care Center. You have a defective Setup CD-ROM. If you have a defective Setup CD-ROM, please contact the Canon Customer Care Center. Make sure the CD-ROM is readable from Windows Explorer. Reconfirm that the CD-ROM icon is displayed when you insert the CDROM. 124 Troubleshooting Chapter 11

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124
Chapter 11
Troubleshooting
Cannot Install the MP Drivers
Cause
Action
Unable to proceed beyond the
Printer Connection screen
Reinstall the MP Drivers.
1. Click [Cancel] on the [Printer Connection] screen.
2. Click [Start Over] on the [Installation Failure] screen.
3. Click [Back] on the screen that appears next.
4. Click [Exit] on the [Welcome] screen, then remove the CD-ROM.
5. Turn the machine and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Carefully follow the procedures described in the
Easy Setup
Instructions
and reinstall the MP Drivers.
Other application softwares
(including anti-virus software)
running in the background
Other application softwares opened on your computer can interfere with
the installation routine. Close all open application softwares before
reinstalling the MP Drivers.
Installation does not start
automatically when the Setup CD-
ROM is inserted into the drive.
Click [Start], select [My Computer] and then double-click the CD-ROM
icon.
For non-Windows XP users, open the [My Computer] window and then
double-click the CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem
with the CD-ROM.
Contact the Canon Customer Care Center.
You have a defective Setup CD-ROM.
If you have a defective Setup CD-ROM, please contact the Canon
Customer Care Center.
Make sure the CD-ROM is readable from Windows Explorer.
Reconfirm that the CD-ROM icon is displayed when you insert the CD-
ROM.