Canon PIXMA MP500 MP500 User's Guide - Page 127

Cannot Connect to Computer Properly - driver for windows 8

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Cause The computer has an old version of the software installed. (Canon MultiPASS is registered as a program in the [Start] menu.) Installation procedure not followed correctly Action Uninstall the old version of the software following the instructions in the manual of that version, and reinstall the new version. Follow the Easy Setup Instructions packaged with your machine for proper MP Drivers installation. If the MP Drivers was not installed correctly, uninstall the MP Drivers, and restart your computer. Try to reinstall the MP Drivers. If the installer was forced to be terminated due to an error, restart your computer. Reinstall the MP Drivers. Cannot Connect to Computer Properly „ Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work Cause Your environment is not fully compatible with USB 2.0 Hi-Speed. Action If your environment is not fully compatible with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing speed may slow down due to communication speed. Check the following to ensure that your computer environment supports USB 2.0 Hi-Speed connection. z The USB port on your computer supports USB 2.0 Hi-Speed connection. z Both the USB cable and USB hub support USB 2.0 Hi-Speed connection. Be sure to use a certified USB 2.0 Hi-Speed cable. You are recommended to use the cable no longer than 9.8 feet (3 meters). z Your computer supports the USB 2.0 Hi-Speed connection. Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your computer . z The USB 2.0 Hi-Speed driver operates properly. Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your computer . „ When You Connect to a Computer Running Windows XP, the Screen Shows the Warning Message "High-SPEED USB Device Plugged into non-High-SPEED USB Hub" Cause Action You connect to a computer that does Your environment is not fully compatible with USB 2.0. not support USB 2.0 Hi-Speed. See "Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work" on page 125. Chapter 11 Troubleshooting 125

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Chapter 11
125
Troubleshooting
Cannot Connect to Computer Properly
Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work
When You Connect to a Computer Running Windows XP, the Screen
Shows the Warning Message “High-SPEED USB Device Plugged into
non-High-SPEED USB Hub”
The computer has an old version of
the software installed. (Canon
MultiPASS is registered as a
program in the [Start] menu.)
Uninstall the old version of the software following the instructions in the
manual of that version, and reinstall the new version.
Installation procedure not followed
correctly
Follow the
Easy Setup Instructions
packaged with your machine for
proper MP Drivers installation.
If the MP Drivers was not installed correctly, uninstall the MP Drivers, and
restart your computer. Try to reinstall the MP Drivers.
If the installer was forced to be terminated due to an error, restart your
computer.
Reinstall the MP Drivers.
Cause
Action
Your environment is not fully
compatible with USB 2.0 Hi-Speed.
If your environment is not fully compatible with USB 2.0 Hi-Speed, the
printer will operate at a lower speed provided under USB 1.1. In this case,
the machine operates properly but printing speed may slow down due to
communication speed.
Check the following to ensure that your computer environment supports
USB 2.0 Hi-Speed connection.
The USB port on your computer supports USB 2.0 Hi-Speed
connection.
Both the USB cable and USB hub support USB 2.0 Hi-Speed
connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. You are
recommended to use the cable no longer than 9.8 feet (3 meters).
Your computer supports the USB 2.0 Hi-Speed connection.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on
your computer .
The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on
your computer .
Cause
Action
You connect to a computer that does
not support USB 2.0 Hi-Speed.
Your environment is not fully compatible with USB 2.0.
See
“Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not
Work” on page 125
.
Cause
Action