Canon PIXMA MP500 MP500 User's Guide - Page 119

Paper Jams

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Paper Jams Cause Action Paper jams in the Paper Output Slot/ Remove the paper according to the following procedure. Auto Sheet Feeder. 1. Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper Output Slot, whichever is easier. z If the paper tears and a piece remains inside the machine, open the Scanning Unit (Printer Cover) and remove it. Be careful not to touch the components inside the machine at this time. After removing all paper, close the Scanning Unit (Printer Cover), turn the machine off and turn it back on. z If you cannot pull the paper out, turn the machine off and turn it back on. The paper will be ejected automatically. 2. Reload the paper into the machine and press the [OK]. z If you have turned off and on the machine in step 1, you will need to retry printing, because this operation cancels any print jobs in progress. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. Chapter 11 Troubleshooting 117

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Chapter 11
117
Troubleshooting
Paper Jams
Cause
Action
Paper jams in the Paper Output Slot/
Auto Sheet Feeder.
Remove the paper according to the following procedure.
1. Slowly pull the paper out, either from the Auto Sheet Feeder or from the
Paper Output Slot, whichever is easier.
If the paper tears and a piece remains inside the machine, open the
Scanning Unit (Printer Cover) and remove it. Be careful not to touch the
components inside the machine at this time.
After removing all paper, close the Scanning Unit (Printer Cover), turn
the machine off and turn it back on.
If you cannot pull the paper out, turn the machine off and turn it back
on. The paper will be ejected automatically.
2. Reload the paper into the machine and press the [OK].
If you have turned off and on the machine in step 1, you will need to
retry printing, because this operation cancels any print jobs in
progress.
If you cannot remove the paper or the paper tears inside the machine, or if
the paper jam error continues after removing the paper, contact the Canon
Customer Care Center.