Canon PIXMA MP500 MP500 User's Guide - Page 116

the Paper Output Tray Extension completely. - troubleshooting guide

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Cause Paper Feed Roller is dirty. Inappropriate media type is used. Action Follow the steps described below to clean the Paper Feed Rollers. Cleaning the Paper Feed Rollers consumes them, so perform this procedure only when necessary. 1. Press [ON/OFF] to turn on the machine, then remove any paper from the Auto Sheet Feeder and Cassette. See "Turning on the Machine" on page 19. 2. Use [Feed Switch] to select the paper source to clean. 3. Use [ ] or [ ] to select from the and press [OK]. 4. Use [ ] or [ ] to select on the Roller cleaning confrimation screen and then press [OK]. The Paper Feed Roller will rotate as it cleans. 5. Repeat steps 3 and through 4 two times. 6. Press the Open Button to open the Paper Output Tray, and then pull out the Paper Output Tray Extension completely. 7. Load three or more sheets of A4/Letter-sized plain paper lengthways in the paper source you selected in step 2. 8. Repeat steps 3 and through 4 three times. The paper that is loaded in the machine will feed through the machine and be ejected. If there are no signs of improvement after performing three times, contact the Canon Customer Care Center. z Check to see if the paper you are printing on is too thick or curled. See "Media types you cannot use" on page 23. z Note that smudging may occur at the top and bottom edges of the paper when using Borderless Printing. Ensure that the paper you are using is compatible with Borderless Printing. Refer to the Printer Driver Guide. 114 Troubleshooting Chapter 11

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114
Chapter 11
Troubleshooting
Paper Feed Roller is dirty.
Follow the steps described below to clean the Paper Feed Rollers.
Cleaning the Paper Feed Rollers consumes them, so perform this
procedure only when necessary.
1. Press [ON/OFF] to turn on the machine, then remove any paper from the
Auto Sheet Feeder and Cassette.
See
“Turning on the Machine” on page 19
.
2. Use [Feed Switch] to select the paper source to clean.
3. Use [
] or [
] to select <Roller cleaning> from the <Maintenance>
and press [OK].
4. Use [
] or [
] to select <Yes> on the Roller cleaning confrimation
screen and then press [OK].
The Paper Feed Roller will rotate as it cleans.
5. Repeat steps 3 and through 4 two times.
6. Press the Open Button to open the Paper Output Tray, and then pull out
the Paper Output Tray Extension completely.
7. Load three or more sheets of A4/Letter-sized plain paper lengthways in
the paper source you selected in step 2.
8. Repeat steps 3 and through 4 three times.
The paper that is loaded in the machine will feed through the machine
and be ejected.
If there are no signs of improvement after performing three times, contact
the Canon Customer Care Center.
Inappropriate media type is used.
Check to see if the paper you are printing on is too thick or curled.
See
“Media types you cannot use” on page 23
.
Note that smudging may occur at the top and bottom edges of the
paper when using Borderless Printing. Ensure that the paper you are
using is compatible with Borderless Printing.
Refer to the
Printer Driver Guide
.
Cause
Action