Dell PowerConnect J-SRX100 Hardware Guide - Page 145

Appendix D: Getting Help, Obtaining Assistance - powerconnect j srx

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APPENDIX D Getting Help This section contains information about getting help for questions about the PowerConnect J-SRX Series products. The topics covered in this section include: • Obtaining Assistance on page 131 • Dell Enterprise Training and Certification on page 133 • Problems With Your Order on page 133 • Product Information on page 133 • Returning Items for Warranty Repair or Credit on page 133 • Before You Call on page 134 • Contacting Dell on page 135 • Locating the J-SRX100 Services Gateway Component Serial Number and Agency Labels on page 135 • Packing the J-SRX100 Services Gateway and Components for Shipment on page 136 • Dell Support on page 138 Obtaining Assistance If you experience a problem with your services gateway, you can complete the following steps to diagnose and troubleshoot the problem: 1. Fill out the diagnostics checklist. See "Diagnostics Checklist" on page 134. 2. Use Dell's extensive suite of online services available at Dell Support (http://www.support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 132 for a more extensive list of Dell Support online. 3. If the preceding steps have not resolved the problem, see "Contacting Dell" on page 135. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. 131

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APPENDIX D
Getting Help
This section contains information about getting help for questions about the
PowerConnect J–SRX Series products. The topics covered in this section include:
•
Obtaining Assistance on page 131
•
Dell Enterprise Training and Certification on page 133
•
Problems With Your Order on page 133
•
Product Information on page 133
•
Returning Items for Warranty Repair or Credit on page 133
•
Before You Call on page 134
•
Contacting Dell on page 135
•
Locating the J-SRX100 Services Gateway Component Serial Number and Agency
Labels on page 135
•
Packing the J-SRX100 Services Gateway and Components for Shipment on page 136
•
Dell Support on page 138
Obtaining Assistance
If you experience a problem with your services gateway, you can complete the following
steps to diagnose and troubleshoot the problem:
1.
Fill out the diagnostics checklist. See “Diagnostics Checklist” on page 134.
2.
Use Dell's extensive suite of online services available at Dell Support
(
) for help with installation and troubleshooting
procedures. See “Online Services” on page 132 for a more extensive list of Dell Support
online.
3.
If the preceding steps have not resolved the problem, see “Contacting Dell” on page 135.
NOTE:
Call Dell Support from a telephone near or at the computer so that
the support staff can assist you with any necessary procedures.
131