Dell PowerConnect J-SRX100 Hardware Guide - Page 149

Contacting Dell, Locating the J-SRX100 Services Gateway Component Serial Number and Agency Labels

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Appendix D: Getting Help Contacting Dell Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: For customers in the United States, call 800-WWW.DELL (800.999.3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit www.support.dell.com. 2. Click your country or region at the bottom of the page. For a full listing of countries and regions, click All. 3. In the Support menu, click All Support. 4. Choose the method of contacting Dell that is convenient for you. Locating the J-SRX100 Services Gateway Component Serial Number and Agency Labels Listing the J-SRX100 Services Gateway and Component Details with the CLI Before request an RMA, you must find the serial number on the J-SRX100 Services Gateway or component. To list all of the J-SRX100 Services Gateway components and their serial numbers, enter the following command-line interface (CLI) command: user@host> show chassis hardware Hardware inventory: Item Version Part number Serial number Description Chassis AU0209AF0022 J-SRX100-lm Routing Engine REV 00 750-02177 BAAA0083 RE-SRX100-HIGHMEM 135

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Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system’s
start-up files. If the computer is connected to a printer, print each file. Otherwise, record
the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell
For customers in the United States, call 800-WWW.DELL (800.999.3355).
NOTE:
If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability
varies by country and product, and some services may not be available in your area. To
contact Dell for sales, technical support, or customer service issues:
1.
Visit
www.support.dell.com
.
2.
Click your country or region at the bottom of the page. For a full listing of countries
and regions, click
All
.
3.
In the Support menu, click
All Support
.
4.
Choose the method of contacting Dell that is convenient for you.
Locating the J-SRX100 Services Gateway Component Serial Number and Agency
Labels
Listing the J-SRX100 Services Gateway and Component Details with the CLI
Before request an RMA, you must find the serial number on the J-SRX100 Services
Gateway or component.
To list all of the J-SRX100 Services Gateway components and their serial numbers, enter
the following command-line interface (CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item
Version
Part number
Serial number
Description
Chassis
AU0209AF0022
J-SRX100-lm
Routing Engine
REV 00
750-02177
BAAA0083
RE-SRX100-HIGHMEM
135
Appendix D: Getting Help