Dell PowerConnect J-SRX100 Hardware Guide - Page 148

Before You Call, Diagnostics Checklist

Get Dell PowerConnect J-SRX100 PDF manuals and user guides View all Dell PowerConnect J-SRX100 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 148 highlights

PowerConnect J-SRX100 Services Gateway Hardware Guide Before You Call 4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs, and guides) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you. NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 134). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the services gateway documentation is available. WARNING: Before working inside your device, follow the safety instructions in the Safety, Environmental, and Regulatory Information that shipped with your system. Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the device): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: 134

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
4.
Include any accessories that belong with the item(s) being returned (such as power
cables, media such as CDs, and guides) if the return is for credit.
5.
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring
any product returned, and you assume the risk of loss during shipment to Dell. Collect
On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell’s
receiving dock and returned to you.
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps
Dell’s automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (see “Diagnostics Checklist” on page 134).
If possible, turn on your computer before you call Dell for assistance and call from a
telephone at or near the computer. You may be asked to type some commands at the
keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer itself. Ensure that the services gateway documentation is
available.
WARNING:
Before working inside your device, follow the safety instructions
in the Safety, Environmental, and Regulatory Information that shipped with
your system.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the device):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
134
PowerConnect J-SRX100 Services Gateway Hardware Guide