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HP 3500 HP Color LaserJet 3500 Series Printer - Software Technical Reference, - Page 17

Purpose and scope, Introduction - color laserjet troubleshooting

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1 Purpose and scope Introduction Note This Software Technical Reference (STR) provides information about and troubleshooting tips for the printing system software for the HP Color LaserJet 3500 series printer. This document is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, management information systems (MIS) personnel, and HP LaserJet printer end-users, as appropriate. The following information is included in this technical reference: • descriptions of drivers and platforms with system modifications • procedures for installing and uninstalling software components • descriptions of problems that can arise while using the printer, and known solutions to those problems System modification information and descriptions of known software issues and workarounds are included as an addendum to this software technical reference. Note The following table contains descriptions of the printer models that are described in this STR. The printing system software for each printer model accommodates the differences between models. Bundle configurations might vary among countries/regions. Software Technical Reference ENWW Introduction 15

Section	Page
HP Color LaserJet 3500 Software Technical Reference	3
Purpose and scope	17
Introduction	17
HP Color LaserJet 3500 series printer models	18
Software description	19
Introduction	19
Supported operating systems	19
Additional operating environments	19
Technology background information	20
HP LaserJet printer drivers	20
HP LaserJet user documentation	20
Adobe(R) Acrobat Reader(R)	20
HP LaserJet guides	20
HP Color LaserJet 3500 printing-system install notes	21
HP Jetdirect Administrator's Guide	21
HP Color LaserJet 3500 printing-system release notes	21
Bidirectional communication	21
Driver Autoconfiguration	24
Windows 2000, Windows XP, and Windows Server 2003	24
Windows 9.x, Windows Me, and Windows NT 4.0	25
HP Toolbox	27
HP Toolbox requirements	27
To view the HP Toolbox	27
The Toolbox Frame	28
Top Banner	28
Status tab	29
Troubleshooting tab	30
Print Quality Tools	31
Maintenance	31
Error Messages	32
Paper Jams	45
Supported Media	46
Printer Pages	47
Alerts tab	48
Documentation tab	49
Linking to Advanced Printer Settings	49
Other Links	50
HP Advanced Printer Settings	50
Advanced Printer Settings Pages	51
Device status	52
Configuration page	52
Other Links	54
Settings tab	54
Configure Device	55
Networking tab	56
Networking Tab Categories	56
Configuration	56
Security	56
Diagnostics	56
Device Status and Alerts	57
Set up Status and Alerts	58
Set up Email Alerts	59
Administrative Settings	60
Remote firmware update	60
Determining the current level of firmware	61
Downloading the new firmware from the HP Web site	61
Downloading the new firmware to the printer	61
Remote firmware update through a local Windows port	61
Remote firmware update through a Windows network	61
Remote firmware update for UNIX systems	62
Remote firmware update using FTP on a direct network connection	62
Windows operating systems	62
Mac operating systems	63
Remote firmware update using FTP through a browser	64
Remote firmware update using Fetch (Mac OS 9.x only)	64
Remote firmware update using the HP LaserJet Utility (Mac OS 9. x only)	64
Remote firmware update using the LPR command	65
Using HP Web JetAdmin to download the firmware to the printer	65
Printer messages during firmware update	66
Troubleshooting a firmware update	67
Euro character	67
Printing-system components	68
Printing system and installer	68
HP Color LaserJet 3500 software CD-ROM for Windows systems	68
Installer features	70
Installable components	70
Printer drivers	70
Printer drivers	70
Windows 98, Me, NT 4.0, 2000, XP, and Server 2003 driver versions	71
Macintosh and Macintosh-compatible system-driver versions	71
Additional productivity tools	72
HP Web Registration	72
HP Web JetAdmin	72
Printer driver features	75
Introduction	75
Color LaserJet 3500 driver features	75
Access to drivers	75
Help system	75
What's this? Help	76
Context-sensitive Help	76
Constraint messages	76
Bubble Help	77
Paper/Quality tab features	78
Print Task Quick Sets	78
Default Print Settings	79
User Guide Print Settings	81
Type new Quick Set name here	81
Document preview image	82
Finishing tab features	83
Print Task Quick Sets	83
Document Options	84
Flip Pages Up	84
Booklet layout	84
Book and booklet printing	84
Printing a Booklet using Booklet Layout	85
Printing a Book using Booklet Layout	85
Pages per Sheet	85
Print Page Borders	85
Page Order	85
Document preview image	86
Rotate	86
Effects tab features	87
Print Task Quick Sets	87
Resizing options group box	88
Print Document On setting	88
Scale to Fit option	88
% of Normal Size option	88
Watermarks group box	89
Current watermarks	90
Watermark message	91
Message angle	91
Options	91
Font attributes	91
Name	91
Color	91
Shading	92
Size	92
Default settings	92
Basics tab features	93
Print Task Quick Sets	94
Orientation	94
Page Order	94
Copies	94
Copy Count	95
Collated	95
Document preview image	95
Color tab features	96
Print Task Quick Sets	96
Document preview image	96
Color Options group box	97
Printer Properties Tabs	97
About tab	97
HP Color LaserJet printing system features	98
Access to drivers	98
Help system	98
What's this? Help	98
Context-sensitive Help	98
Incompatible Print Settings (constraint) messages	98
Advanced tab features	100
Paper/Output settings	101
Copy Count	101
Collated	101
Graphic settings	101
Image Color Management	101
ICM Method	102
ICM Intent	102
Document Options	102
Advanced Printing Features	102
Printer Features	103
Layout Options	103
Orientation	103
Page Order	103
Paper/Quality tab features	104
Print Task Quick Sets	104
Default Print Settings	106
User Guide Print Settings	107
Type new Quick Set name here	107
Document preview image	108
Paper Options group box	109
First Page options	110
Use different paper check box	110
Size is: drop-down menu	110
Source is: drop-down menu	111
Type Is drop-down menu	111
Other Pages options	112
Source is: drop-down menu	112
Type is: drop-down menu	112
Using the First Page and Other Pages options	112
Back Cover options	113
Add a blank cover option check box	113
Source is: drop-down menu	113
Type is: drop-down menu	113
Finishing tab features	114
Print Task Quick Sets group box	114
Document Options group box	115
Correct Order for Rear Bin	115
Print on Both Sides (manually)	115
Flip Pages Up	116
Booklet layout	116
Book and booklet printing	116
Printing a Booklet	116
Printing a book	117
Pages per Sheet	117
Print Page Borders	117
Page Order	117
Effects tab features	119
Print Task Quick Sets	119
Document Preview	120
Resizing options group box	120
Print Document On setting	120
Actual Size setting	120
Scale to Fit option	120
% of Normal Size option	121
Watermarks group box	121
Current watermarks	122
Watermark message	123
Message angle	123
Font attributes	123
Name	123
Color	123
Shading	124
Size	124
Default settings	124
Color tab features	125
Print Task Quick Sets	125
Document preview image	126
Color Options group box	126
Color Options settings	126
General	126
Printer Properties Tabs	127
About tab	127
Device Settings	128
Device Settings tab features	128
Form to Tray Assignment	130
Installable Options	130
Structure and availability of the software CD-ROM	131
In-box file layout	131
HP LaserJet software CD-ROM, Windows partition	131
HP LaserJet software CD-ROM, Macintosh partition	131
Availability and fulfillment	131
In-box CD-ROMs	132
Web ordering	132
Web deployment	132
Printing-system software	133
Standalone drivers	133
Point-and-print bundles	133
Software component availability	134
Software component localization	136
Driver feature comparison in various operating systems	140
Job stream output	140
Job Accounting	140
Connectivity	141
Bidirectional Communication	141
HP Preconfiguration/Settings Retention	142
Bundle Support	142
UI Features	142
Help Features	143
Constraint Support	143
Document Layout	144
Finishing Options	145
Custom Preference Storage/Recall	145
Font Support	146
Print Controls	146
Color Settings	147
Watermarks	148
Paper Sizes	148
Paper Types	149
Paper Sources	150
Alternate Paper Sources	150
Paper Destinations	151
Installable Options	151
Installing Windows printing system components	153
Introduction	153
Supported operating systems	153
System requirements	153
Font support	154
Basic fonts	154
Default fonts	154
Installation instructions	156
General installation for Windows 98, Me, NT 4.0, 2000, XP, and 2003	156
Installing from the printing-system CD-ROM	156
Installing from a network or from downloaded files	156
Detailed Windows installation	156
Typical Installation dialog box sequence	156
Custom Installation	172
Product registration (HP WebReg)	174
Customization Utility for Windows	183
Silent installer	183
Customized silent installer	183
HP preconfiguration	183
Command-line silent install	183
Method 1: Command line	184
Method 2: SETUP.LST	184
Driver-only installation	184
Point and Print installation for Windows 98, Me, NT 4.0, 2000, XP, and 2003	185
Setting a default printer	186
Windows 3.1x	186
Installation for Macintosh operating systems	187
Introduction	187
System requirements	187
Macintosh component descriptions	187
HP LaserJet PPDs	187
PDEs (Mac OS X only, 10.1 and later)	187
HP LaserJet Utility	188
Install notes	188
ColorSync profiles	188
Online help	188
Screen fonts (Mac OS classic)	188
Font support	188
Installing the Macintosh printing system	191
To install the HP LaserJet printer software for the Macintosh OS	191
To set up an AppleTalk networked printer with Mac OS 9.x	192
To set up a printer with Mac OS X	192
To set up an IP/LPR networked printer with Mac 9.x	192
To set up a USB direct printer connection with Mac OS 9.x	193
Uninstalling the Macintosh printing system	193
In-box disk layout	193
Mac OS Classic installation	194
Main Install dialog box sequence	194
HP LaserJet Screen Fonts Installer dialog box sequence	198
Mac OS X installation	200
Main Install dialog box sequence	200
Engineering Detail	205
Introduction	205
Media attributes	205
Paper-source commands	205
Media types and sizes	206
HP Color LaserJet 3500 custom paper sizes	208
Print server operating system migration	208
Background information and terminology	208
Version 2 driver	208
Version 3 driver	209
Point and Print in a mixed operating system environment	209
Symptoms of driver incompatibility in a mixed OS environment	210
Migration strategies	212
Strategy 1: Use Windows NT 4.0 drivers to support all clients	212
Strategy 2: Use Windows NT 4.0 drivers to support all clients	212
Strategy 3: Use a mix of version‑2 and version‑3 drivers to support all clients	213
Frequently asked questions	216
Reference	219