HP 915 User Guide - Page 100

Cause, Solution, Maximum dpi, High Resolution, Ink is not filling the text or graphics completely

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Troubleshooting Ink is not filling the text or graphics completely Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The copy or print paper type setting is incorrect. Solution: Change the paper type setting to match the type of paper loaded in the input tray. For more information, see: • Set the paper type for printing • Set the copy paper type Cause: The print quality or copy setting on the HP All-in-One is set too low. Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. For more information, see: • Change the print speed or quality • Change copy speed The text edges are jagged Cause: The font is a custom size. Solution: Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed. Use TrueType or OpenType fonts to ensure that the HP All-in-One is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. The printout has a horizontal band of distortion near the bottom of the page Cause: Your photo image has light blue, gray, or brown hues that print near the bottom of the page. Solution: Load high-quality paper in the input tray and print the image with a high print quality setting, such as Best, Maximum dpi, or High Resolution. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. Print quality troubleshooting 97

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Ink is not filling the text or graphics completely
Cause:
The print cartridges need to be cleaned or might be out of ink.
Solution:
Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information on print cartridges, see
Print cartridge troubleshooting
.
Cause:
The copy or print paper type setting is incorrect.
Solution:
Change the paper type setting to match the type of paper loaded in the
input tray.
For more information, see:
•
Set the paper type for printing
•
Set the copy paper type
Cause:
The print quality or copy setting on the HP All-in-One is set too low.
Solution:
Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•
Change the print speed or quality
•
Change copy speed
The text edges are jagged
Cause:
The font is a custom size.
Solution:
Some software applications offer custom fonts that have jagged edges
when enlarged or printed. Also, if you want to print bitmapped text, it might have
jagged edges when enlarged or printed.
Use TrueType or OpenType fonts to ensure that the HP All-in-One is able to print
smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
The printout has a horizontal band of distortion near the bottom of the page
Cause:
Your photo image has light blue, gray, or brown hues that print near the
bottom of the page.
Solution:
Load high-quality paper in the input tray and print the image with a high
print quality setting, such as
Best
,
Maximum dpi
, or
High Resolution
. Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
Print quality troubleshooting
97
Troubleshooting