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HP 915 User Guide - Page 113

The printout is blank, A borderless copy has white space around the edges

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Chapter 12 unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid. For more information, see: • Clean the lid backing • Clean the glass The printout is blank Cause: The original is placed incorrectly on the glass. Solution: Place your original print side down on the left front corner of the glass. Troubleshooting Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. A borderless copy has white space around the edges Cause: You are trying to make a borderless copy of a very small original. Solution: When you make a borderless copy of a very small original, the HP All-inOne enlarges the original up to a maximum percentage. This might leave white space around the edges. (The maximum percentage varies by model.) Depending on the size of the borderless copy you are trying to make, the minimum size of the original varies. For example, you cannot enlarge a passport photo to create a letter-size borderless copy. 110 Troubleshooting

Section	Page
En_UG_2K_915.pdf	4
HP 915 All-in-One Help	8
HP All-in-One overview	10
The HP All-in-One at a glance	10
Control panel buttons	11
Status light overview	13
Use the HP Photosmart software	14
Find more information	16
How do I?	18
Connection information	20
Supported connection types	20
Use printer sharing	20
Load originals and load paper	22
Load originals	22
Choose papers for printing and copying	22
Recommended papers for printing and copying	23
Recommended papers for printing only	24
Papers to avoid	25
Load paper	25
Load full-size paper	26
Load 10 x 15 cm (4 x 6 inch) photo paper	27
Load index cards	28
Load envelopes	29
Load other types of paper	30
Avoid paper jams	31
Print from your computer	32
Print from a software application	32
Make the HP All-in-One the default printer	33
Change the print settings for the current job	33
Set the paper size	33
Set the paper type for printing	34
View the print resolution	34
Change the print speed or quality	35
Change the page orientation	35
Scale the document size	36
Change the saturation, brightness, or color tone	36
Preview your print job	36
Change the default print settings	37
Printing shortcuts	37
Create printing shortcuts	38
Perform special print jobs	39
Print a borderless image	39
Print a photo on photo paper	40
Create custom cd/dvd labels	41
Print using Maximum dpi	41
Print on both sides of the page	42
Print a multiple-page document as a booklet	43
Print multiple pages on a single sheet	45
Print a multiple-page document in reverse order	45
Reverse an image for iron-on transfers	46
Print on transparencies	46
Print a group of addresses on labels or envelopes	47
Print a poster	48
Print a Web page	48
Stop a print job	49
Resume a print job	49
Use the copy features	52
Make a copy	52
Set the copy paper type	52
Change copy speed	53
Make multiple copies of the same original	54
Copy a two-page black-and-white document	55
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	56
Stop copying	56
Use the scan features	58
Scan an original	58
Edit a scanned preview image	59
Edit a scanned image	59
Edit a scanned document	60
Stop scanning	60
Maintain the HP All-in-One	62
Clean the HP All-in-One	62
Clean the exterior	62
Clean the glass	62
Clean the lid backing	63
Print a self-test report	63
Work with print cartridges	64
Handle the print cartridges	65
Check the estimated ink levels	65
Replace the print cartridges	66
Use ink-backup mode	70
Ink-backup mode output	70
Exit ink-backup mode	70
Use a photo print cartridge	70
Store the print cartridges	71
Print cartridge storage and handling	71
Print cartridge protector	71
Align the print cartridges	72
Clean the print cartridges	74
Clean the print cartridge contacts	74
Clean the area around the ink nozzles	75
Remove ink from your skin and clothing	77
Shop for printing supplies	78
Order paper or other media	78
Order print cartridges	78
Order other supplies	79
Troubleshooting	80
Troubleshooting tips	80
Communication problems over a USB connection	80
Information on paper	81
Clear paper jams	82
View the Readme file	82
Hardware setup troubleshooting	82
Software installation troubleshooting	86
Uninstall and reinstall the software	89
Print cartridge troubleshooting	91
Information on print cartridges	97
Print quality troubleshooting	98
Print troubleshooting	102
Copy troubleshooting	111
Scan troubleshooting	114
Errors	117
Flashing lights	117
Device messages	119
File messages	121
Supported file types for the HP All-in-One	121
General user messages	121
Paper messages	123
Power and connection messages	124
Print cartridge messages	127
HP warranty and support	132
Warranty	132
Support process	132
Before you call HP customer support	132
HP support by phone	133
Phone support period	133
Placing a call	133
After the phone support period	133
Additional warranty options	134
HP Korea customer support	134
Prepare the HP All-in-One for shipment	134
Pack the HP All-in-One	134
Technical information	136
Specifications	136
Environmental product stewardship program	137
Paper use	137
Plastics	137
Material safety data sheets	137
Recycling program	138
HP inkjet supplies recycling program	138
Energy consumption	138
Disposal of waste equipment by users in private households in the European Union	139
Regulatory notices	139
FCC statement	140
Notice to users in Korea	140
VCCI (Class B) compliance statement for users in Japan	141
Notice to users in Japan about the power cord	141
Noise emission statement for Germany	141
LED indicator statement	141
Toxic and hazardous substance table	141

Match case Limit results 1 per page

unplug the power cord, and use a soft cloth to wipe the glass and the back of the

document lid.

For more information, see:

•

Clean the lid backing

•

Clean the glass

The printout is blank

Cause:

The original is placed incorrectly on the glass.

Solution:

Place your original print side down on the left front corner of the glass.

Cause:

The print cartridges need to be cleaned or might be out of ink.

Solution:

Check the estimated ink levels remaining in the print cartridges. If the

print cartridges are low or out of ink, you might need to replace the print cartridges.

If there is ink remaining in the print cartridges, but you are still noticing a problem,

print a self-test report to determine if there is a problem with the print cartridges. If the

self-test report shows a problem, clean the print cartridges. If the problem persists,

you might need to replace the print cartridges.

For more information on print cartridges, see

Print cartridge troubleshooting

A borderless copy has white space around the edges

Cause:

You are trying to make a borderless copy of a very small original.

Solution:

When you make a borderless copy of a very small original, the HP All-in-

One enlarges the original up to a maximum percentage. This might leave white space

around the edges. (The maximum percentage varies by model.)

Depending on the size of the borderless copy you are trying to make, the minimum

size of the original varies. For example, you cannot enlarge a passport photo to create

a letter-size borderless copy.

Chapter 12

110

Troubleshooting