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HP 915 User Guide - Page 86

Software installation troubleshooting, Missing HP Photosmart Software

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Troubleshooting • If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. • Check other printers or scanners. You might need to disconnect older products from your computer. • Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again. • After you check the connections, try restarting your computer. Turn the HP All-inOne off and then on again. • If necessary, remove and then install the software you installed with the HP Allin-One again. For more information, see Uninstall and reinstall the software. For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One. Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP Allin-One software. This section contains the following topics: • When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens • The minimum system checks screen appears • A red X appears on the USB connect prompt • I received a message that an unknown error has occurred • Some of the buttons are missing in the HP Solution Center • The registration screen does not appear • The HP Digital Imaging Monitor does not appear in the system tray • Missing HP Photosmart Software • Uninstall and reinstall the software When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Cause: The installation failed to run automatically. Solution: If the installation does not run automatically, you can start it manually. To start the installation from a Windows computer 1. From the Windows Start menu, click Run. 2. In the Run dialog box, enter d:\setup.exe, and then click OK. If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter. The minimum system checks screen appears Cause: Your system does not meet the minimum requirements to install the software. Software installation troubleshooting 83

Section	Page
En_UG_2K_915.pdf	4
HP 915 All-in-One Help	8
HP All-in-One overview	10
The HP All-in-One at a glance	10
Control panel buttons	11
Status light overview	13
Use the HP Photosmart software	14
Find more information	16
How do I?	18
Connection information	20
Supported connection types	20
Use printer sharing	20
Load originals and load paper	22
Load originals	22
Choose papers for printing and copying	22
Recommended papers for printing and copying	23
Recommended papers for printing only	24
Papers to avoid	25
Load paper	25
Load full-size paper	26
Load 10 x 15 cm (4 x 6 inch) photo paper	27
Load index cards	28
Load envelopes	29
Load other types of paper	30
Avoid paper jams	31
Print from your computer	32
Print from a software application	32
Make the HP All-in-One the default printer	33
Change the print settings for the current job	33
Set the paper size	33
Set the paper type for printing	34
View the print resolution	34
Change the print speed or quality	35
Change the page orientation	35
Scale the document size	36
Change the saturation, brightness, or color tone	36
Preview your print job	36
Change the default print settings	37
Printing shortcuts	37
Create printing shortcuts	38
Perform special print jobs	39
Print a borderless image	39
Print a photo on photo paper	40
Create custom cd/dvd labels	41
Print using Maximum dpi	41
Print on both sides of the page	42
Print a multiple-page document as a booklet	43
Print multiple pages on a single sheet	45
Print a multiple-page document in reverse order	45
Reverse an image for iron-on transfers	46
Print on transparencies	46
Print a group of addresses on labels or envelopes	47
Print a poster	48
Print a Web page	48
Stop a print job	49
Resume a print job	49
Use the copy features	52
Make a copy	52
Set the copy paper type	52
Change copy speed	53
Make multiple copies of the same original	54
Copy a two-page black-and-white document	55
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	56
Stop copying	56
Use the scan features	58
Scan an original	58
Edit a scanned preview image	59
Edit a scanned image	59
Edit a scanned document	60
Stop scanning	60
Maintain the HP All-in-One	62
Clean the HP All-in-One	62
Clean the exterior	62
Clean the glass	62
Clean the lid backing	63
Print a self-test report	63
Work with print cartridges	64
Handle the print cartridges	65
Check the estimated ink levels	65
Replace the print cartridges	66
Use ink-backup mode	70
Ink-backup mode output	70
Exit ink-backup mode	70
Use a photo print cartridge	70
Store the print cartridges	71
Print cartridge storage and handling	71
Print cartridge protector	71
Align the print cartridges	72
Clean the print cartridges	74
Clean the print cartridge contacts	74
Clean the area around the ink nozzles	75
Remove ink from your skin and clothing	77
Shop for printing supplies	78
Order paper or other media	78
Order print cartridges	78
Order other supplies	79
Troubleshooting	80
Troubleshooting tips	80
Communication problems over a USB connection	80
Information on paper	81
Clear paper jams	82
View the Readme file	82
Hardware setup troubleshooting	82
Software installation troubleshooting	86
Uninstall and reinstall the software	89
Print cartridge troubleshooting	91
Information on print cartridges	97
Print quality troubleshooting	98
Print troubleshooting	102
Copy troubleshooting	111
Scan troubleshooting	114
Errors	117
Flashing lights	117
Device messages	119
File messages	121
Supported file types for the HP All-in-One	121
General user messages	121
Paper messages	123
Power and connection messages	124
Print cartridge messages	127
HP warranty and support	132
Warranty	132
Support process	132
Before you call HP customer support	132
HP support by phone	133
Phone support period	133
Placing a call	133
After the phone support period	133
Additional warranty options	134
HP Korea customer support	134
Prepare the HP All-in-One for shipment	134
Pack the HP All-in-One	134
Technical information	136
Specifications	136
Environmental product stewardship program	137
Paper use	137
Plastics	137
Material safety data sheets	137
Recycling program	138
HP inkjet supplies recycling program	138
Energy consumption	138
Disposal of waste equipment by users in private households in the European Union	139
Regulatory notices	139
FCC statement	140
Notice to users in Korea	140
VCCI (Class B) compliance statement for users in Japan	141
Notice to users in Japan about the power cord	141
Noise emission statement for Germany	141
LED indicator statement	141
Toxic and hazardous substance table	141

Match case Limit results 1 per page

•

If you are connecting the HP All-in-One through a USB hub, make sure the hub

is turned on. If the hub is on, try connecting directly to your computer.

•

Check other printers or scanners. You might need to disconnect older products

from your computer.

•

Try connecting the USB cable to another USB port on your computer. After you

check the connections, try restarting your computer. Turn the HP All-in-One off

and then on again.

•

After you check the connections, try restarting your computer. Turn the HP All-in-

One off and then on again.

•

If necessary, remove and then install the software you installed with the HP All-

in-One again. For more information, see

Uninstall and reinstall the software

For more information on setting up the HP All-in-One and connecting it to your

computer, see the Setup Guide that came with the HP All-in-One.

Software installation troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-

in-One software.

This section contains the following topics:

•

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•

The minimum system checks screen appears

•

A red X appears on the USB connect prompt

•

I received a message that an unknown error has occurred

•

Some of the buttons are missing in the HP Solution Center

•

The registration screen does not appear

•

The HP Digital Imaging Monitor does not appear in the system tray

•

Missing HP Photosmart Software

•

Uninstall and reinstall the software

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Cause:

The installation failed to run automatically.

Solution:

If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

From the Windows

Start

menu, click

Run

In the

Run

dialog box, enter

d:\setup.exe

, and then click

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive

letter.

The minimum system checks screen appears

Cause:

Your system does not meet the minimum requirements to install the

software.

Software installation troubleshooting

Troubleshooting