HP 915 User Guide - Page 80
Troubleshooting, Communication problems over a USB connection
View all HP 915 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 80 highlights
Troubleshooting 12 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Print cartridge troubleshooting • Print quality troubleshooting • Print troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors Troubleshooting tips This section contains the following topics: • Communication problems over a USB connection • Information on paper • Clear paper jams • View the Readme file Communication problems over a USB connection If the HP All-in-One and computer are not communicating with each other, try the following: • Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All- in-One is turned off. Make sure the power cord is firmly connected to the HP All-inOne and plugged into a power outlet. Press the On button to turn on the HP All-inOne. • Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. • Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make Troubleshooting 77