HP 915 User Guide - Page 105

Status, Cause, Solution, offline, printing, To check the printer driver status, Settings

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Troubleshooting Chapter 12 If the connections are secure, and nothing has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: Communication problems over a USB connection Cause: The HP All-in-One is turned off. Solution: Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. Cause: The HP All-in-One experienced an error. Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the HP All-in-One. Cause: The status of the printer driver has changed. Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status 1. In the HP Solution Center, click the device tab. 2. Click Settings. 3. Click Status. If the status is offline or stop printing, change the status to ready. Cause: A deleted print job is still in the queue. Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing. From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following: • Disconnect the USB cable from the HP All-in-One, restart the computer, and then reconnect the USB cable to the HP All-in-One. • Shut down the HP All-in-One, restart the computer, and then restart the HP Allin-One. The HP All-in-One prints meaningless characters Cause: The memory in the HP All-in-One is full. Solution: Turn off the HP All-in-One and your computer for 60 seconds, then turn them both on and try printing again. Cause: The document is corrupt. 102 Troubleshooting

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If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the
HP Photosmart Software, click
Status
.
For more information, see:
Communication problems over a USB connection
Cause:
The HP All-in-One is turned off.
Solution:
Look at the
On
light located on the front of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the
On
button to turn on the
HP All-in-One.
Cause:
The HP All-in-One experienced an error.
Solution:
Turn the HP All-in-One off, and then unplug the power cord. Plug the
power cord back in, and then press the
On
button to turn on the HP All-in-One.
Cause:
The status of the printer driver has changed.
Solution:
The printer driver status might have changed to either
offline
or
stop
printing
.
To check the printer driver status
1.
In the HP Solution Center, click the device tab.
2.
Click
Settings
.
3.
Click
Status
.
If the status is
offline
or
stop printing
, change the status to
ready
.
Cause:
A deleted print job is still in the queue.
Solution:
A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
Disconnect the USB cable from the HP All-in-One, restart the computer, and then
reconnect the USB cable to the HP All-in-One.
•
Shut down the HP All-in-One, restart the computer, and then restart the HP All-
in-One.
The HP All-in-One prints meaningless characters
Cause:
The memory in the HP All-in-One is full.
Solution:
Turn off the HP All-in-One and your computer for 60 seconds, then turn
them both on and try printing again.
Cause:
The document is corrupt.
Chapter 12
102
Troubleshooting
Troubleshooting