HP 915 User Guide - Page 119
Device messages, Firmware revision mismatch
View all HP 915 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 119 highlights
Troubleshooting Chapter 12 (continued) On light Resume light On Blinking On Blinking Blinking Blinking Blinking Blinking Check Print Cartridge light Paper Type lights Description Solution Blinking 1 On, 1 Off The print carriage is stalled. Open the print cartridge door, and check that the carriage is not blocked. Blinking Both blinking The control panel overlay is not attached or is not attached properly. 1. Turn the HP Allin-One off. 2. Attach the control panel overlay using the instructions in the Setup Guide. 3. Turn the HP Allin-One back on. Blinking Both off Scanner failure Turn the HP All-inOne off, then on again. If the problem persists, contact HP customer support. Blinking Both The HP All-in-One blinking has a fatal error. 1. Turn the HP Allin-One off. 2. Unplug the power cord. 3. Wait a minute, then plug the power cord back in. 4. Turn the HP Allin-One back on. If the problem persists, contact HP Support. Device messages The following is a list of device-related error messages: • Firmware revision mismatch • Mechanism error • Memory is full • Scanner failure Firmware revision mismatch Cause: The revision number of the HP All-in-One firmware does not match the revision number of the software. 116 Troubleshooting