HP 915 User Guide - Page 120
Solution, Contact HP, Cause, HP Support. Go
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Troubleshooting Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Mechanism error Cause: The HP All-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: Clear paper jams Cause: The print carriage is blocked. Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Memory is full Cause: The document you are copying has exceeded the memory of the HP All-inOne. Solution: Try making fewer copies at a time. Scanner failure Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan. Solution: Turn off the HP All-in-One and then turn it on again. Restart your computer and then try to scan again. If the problem persists, try plugging the power cord directly into a grounded power outlet rather than a surge protector or power strip. If the problem continues, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Errors 117