HP 915 User Guide - Page 103

Envelopes print incorrectly, Borderless printing produces unexpected results

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Troubleshooting Chapter 12 Envelopes print incorrectly Cause: A stack of envelopes is loaded incorrectly. Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left. NOTE: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The wrong type of envelope is loaded. Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces unexpected results. Solution: Try printing the image from the photo imaging software that came with the HP All-in-One. Cause: Use of inappropriate media. Solution: To print a borderless image, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Papers with a tear-off tab. When you remove the tear-off tab, the printed image is borderless and extends to the edges of the paper. For more information, see: Print a borderless image The HP All-in-One is not responding Cause: The HP All-in-One is busy with another task. Solution: If the HP All-in-One is performing another task such as copying or scanning, your print job will be delayed until the HP All-in-One completes the current task. Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check your computer to see if there are any messages. 100 Troubleshooting

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Envelopes print incorrectly
Cause:
A stack of envelopes is loaded incorrectly.
Solution:
Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and on the left.
NOTE:
To avoid paper jams, tuck the flaps inside the envelopes.
Cause:
The wrong type of envelope is loaded.
Solution:
Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Borderless printing produces unexpected results
Cause:
Printing a borderless image from a non-HP software application produces
unexpected results.
Solution:
Try printing the image from the photo imaging software that came with
the HP All-in-One.
Cause:
Use of inappropriate media.
Solution:
To print a borderless image, use 10 x 15 cm (4 x 6 inch) HP Premium
Plus Photo Papers with a tear-off tab. When you remove the tear-off tab, the printed
image is borderless and extends to the edges of the paper.
For more information, see:
Print a borderless image
The HP All-in-One is not responding
Cause:
The HP All-in-One is busy with another task.
Solution:
If the HP All-in-One is performing another task such as copying or
scanning, your print job will be delayed until the HP All-in-One completes the current
task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Chapter 12
100
Troubleshooting
Troubleshooting