HP 915 User Guide - Page 99

the HP All-in-One., Ink is bleeding or smearing

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Troubleshooting Chapter 12 If the self-test shows a defect, try the following: • Clean the print cartridges automatically. For more information, see Clean the print cartridges. • If you are missing lines when you print, clean the electrical contacts. For more information, see Clean the area around the ink nozzles. • Replace the print cartridge. For more information, see Replace the print cartridges. • If the self-test does not show a problem, investigate other causes, such as the image file or software program. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. This section contains the following topics: • Ink is bleeding or smearing • Ink is not filling the text or graphics completely • The text edges are jagged • The printout has a horizontal band of distortion near the bottom of the page • Printouts or copies seem blurry or fuzzy • Printouts or copies have vertical streaks • Paper is not picked up from the input tray • Printouts or copies are slanted or skewed Ink is bleeding or smearing Cause: The paper type is not suitable for the HP All-in-One. Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. Cause: The print cartridges need to be cleaned. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: • Print cartridge troubleshooting • Print a self-test report Cause: The paper is too close to the print cartridge during printing. Solution: If the paper is too close to the print cartridge during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. Make sure the paper lays flat in the input tray and is not too wrinkled. 96 Troubleshooting

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If the self-test shows a defect, try the following:
•
Clean the print cartridges automatically. For more information, see
Clean the print
cartridges
.
•
If you are missing lines when you print, clean the electrical contacts. For more
information, see
Clean the area around the ink nozzles
.
•
Replace the print cartridge. For more information, see
Replace the print
cartridges
.
•
If the self-test does not show a problem, investigate other causes, such as the image
file or software program.
For additional print cartridge troubleshooting, visit the HP Web site at
www.hp.com/
support
.
This section contains the following topics:
•
Ink is bleeding or smearing
•
Ink is not filling the text or graphics completely
•
The text edges are jagged
•
The printout has a horizontal band of distortion near the bottom of the page
•
Printouts or copies seem blurry or fuzzy
•
Printouts or copies have vertical streaks
•
Paper is not picked up from the input tray
•
Printouts or copies are slanted or skewed
Ink is bleeding or smearing
Cause:
The paper type is not suitable for the HP All-in-One.
Solution:
Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause:
The print cartridges need to be cleaned.
Solution:
Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•
Print cartridge troubleshooting
•
Print a self-test report
Cause:
The paper is too close to the print cartridge during printing.
Solution:
If the paper is too close to the print cartridge during printing, the ink might
be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as
a mailing envelope. Make sure the paper lays flat in the input tray and is not too
wrinkled.
Chapter 12
96
Troubleshooting
Troubleshooting