HP 915 User Guide - Page 112

Parts of the original do not appear or are cut off, The printout appears enlarged on

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Troubleshooting Solution: Check the On light. If it is blinking, the HP All-in-One is busy. Cause: The HP All-in-One does not recognize the paper type. Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the HP All-in-One does not support. Cause: The HP All-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: Clear paper jams Parts of the original do not appear or are cut off Cause: The original is placed incorrectly on the glass. Solution: Place your original with the side you want to copy or scan face down on the left front corner of the glass. Cause: The scanner glass is dirty, causing the device to include an area in the copy that is larger than the document. Solution: Clean the scanner glass and make sure that there are no foreign materials adhering to it. For more information, see: Clean the glass The printout appears enlarged on the page Cause: The copied image does not cover the whole page. Solution: Ensure that your Copy settings are chosen correctly. If the problem persists, debris might be stuck on the glass or on the back of the document lid. This can cause the HP All-in-One to detect only a portion of the image. Turn off the device, Copy troubleshooting 109

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Solution:
Check the
On
light. If it is blinking, the HP All-in-One is busy.
Cause:
The HP All-in-One does not recognize the paper type.
Solution:
Do not use the HP All-in-One to copy onto envelopes or other papers the
HP All-in-One does not support.
Cause:
The HP All-in-One has a paper jam.
Solution:
Clear the paper jam.
For more information, see:
Clear paper jams
Parts of the original do not appear or are cut off
Cause:
The original is placed incorrectly on the glass.
Solution:
Place your original with the side you want to copy or scan face down on
the left front corner of the glass.
Cause:
The scanner glass is dirty, causing the device to include an area in the copy
that is larger than the document.
Solution:
Clean the scanner glass and make sure that there are no foreign
materials adhering to it.
For more information, see:
Clean the glass
The printout appears enlarged on the page
Cause:
The copied image does not cover the whole page.
Solution:
Ensure that your Copy settings are chosen correctly. If the problem
persists, debris might be stuck on the glass or on the back of the document lid. This
can cause the HP All-in-One to detect only a portion of the image. Turn off the device,
Copy troubleshooting
109
Troubleshooting