HP 915 User Guide - Page 116

Solution, Cause, To adjust the brightness, HP Scanning, Lighten/Darken, Basic, Tools, OCR language

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Troubleshooting Solution: Turn off autocropping in the software to retain the page layout. Text format is incorrect Cause: The scan document settings are incorrect. Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained. Scanned image shows dotted lines instead of text Cause: If you use the Text image type to scan text that you plan to edit, the scanner might not recognize color text. The Text image type scans at 300 x 300 dpi, in black and white. If you are scanning an original that has graphics or artwork surrounding the text, the scanner might not recognize the text. Solution: Make a black-and-white copy of the original and then scan the copy. Text is incorrect or missing Cause: The brightness is not set correctly. Solution: Adjust the brightness in the software, and then rescan the original. To adjust the brightness 1. In the HP Scanning window, click Lighten/Darken in the Basic menu or the Tools panel. 2. Adjust the brightness indicators. Cause: Debris might be stuck on the glass or on the back of the document lid. This can cause poor-quality scans. Solution: Turn off the HP All-in-One, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid. For more information, see: • Clean the lid backing • Clean the glass Cause: The scan document settings are not set to the correct optical character recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible. Solution: Select the correct OCR language in the software. Scan troubleshooting 113

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Solution:
Turn off autocropping in the software to retain the page layout.
Text format is incorrect
Cause:
The scan document settings are incorrect.
Solution:
Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Scanned image shows dotted lines instead of text
Cause:
If you use the
Text
image type to scan text that you plan to edit, the scanner
might not recognize color text. The
Text
image type scans at 300 x 300 dpi, in black
and white.
If you are scanning an original that has graphics or artwork surrounding the text, the
scanner might not recognize the text.
Solution:
Make a black-and-white copy of the original and then scan the copy.
Text is incorrect or missing
Cause:
The brightness is not set correctly.
Solution:
Adjust the brightness in the software, and then rescan the original.
To adjust the brightness
1.
In the
HP Scanning
window, click
Lighten/Darken
in the
Basic
menu or the
Tools
panel.
2.
Adjust the brightness indicators.
Cause:
Debris might be stuck on the glass or on the back of the document lid. This
can cause poor-quality scans.
Solution:
Turn off the HP All-in-One, unplug the power cord, and use a soft cloth
to wipe the glass and the back of the document lid.
For more information, see:
•
Clean the lid backing
•
Clean the glass
Cause:
The scan document settings are not set to the correct optical character
recognition (OCR) language. The
OCR language
tells the software how to interpret
the characters it sees in the original image. If the
OCR language
does not match the
language in the original, the scanned text might be incomprehensible.
Solution:
Select the correct OCR language in the software.
Scan troubleshooting
113
Troubleshooting