HP 915 User Guide - Page 128

Need alignment or alignment failed

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Troubleshooting Need alignment or alignment failed Cause: The incorrect type of paper is loaded in the input tray. Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Protective tape is covering the print cartridges. Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. Cause: The contacts on the print cartridge are not touching the contacts in the print carriage. Solution: Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. Cause: The print cartridge or sensor is defective. Errors 125

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Need alignment or alignment failed
Cause:
The incorrect type of paper is loaded in the input tray.
Solution:
If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor or print cartridge.
To find support and warranty information, go to the HP Web site at
www.hp.com/
support
. If prompted, choose your country/region, and then click
Contact HP
for
information on calling for technical support.
Cause:
Protective tape is covering the print cartridges.
Solution:
Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Remove and then reinsert the print cartridges. Verify that they are fully inserted and
locked in place.
Cause:
The contacts on the print cartridge are not touching the contacts in the print
carriage.
Solution:
Remove and then reinsert the print cartridges. Verify that they are fully
inserted and locked in place.
Cause:
The print cartridge or sensor is defective.
Errors
125
Troubleshooting