HP d640 HP D640 High-Volume Printer - User Manual (Printer and Accessories), C - Page 206
Paper Jam Messages, There may be more paper jammed at other locations in the paper path.
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Print Messages Paper Jam Messages Paper Jam Messages Paper jam messages appear when there is a problem moving paper through the printer. One or more sheets of paper may be jammed. Refer to the Control Panel's indication of the jam location and check Table A-3 below. If the jam message does not go away after removing the jammed paper, check the area again for stray paper fragments, and check the Control Panel. There may be more paper jammed at other locations in the paper path. WARNING! When you remove jammed paper, avoid contact with the paper sensors in the paper feed path. These small black plastic actuator levers are easily damaged. Table A-3 Paper jams and their remedies Paper Jam Messages Remedy Refer to page Loading Jams TRAY1 pick error Remove tray (1, 2, or 3), remove paper jam from paper entry page 3-24 TRAY2 pick error area and/or within the tray. TRAY3 pick error Feed path jam 1 Open the front door, lower transfer assembly, rotate knob 1 page 3-26 counterclockwise and knob 2 clockwise to free paper, remove jammed paper. Feed path jam 2 Open the lower right cover, remove jammed paper. page 3-26 HCI jam 1 Open HCI, lower paper, remove jammed paper. page 3-32 HCI jam 2 Pull HCI away from printer, remove jammed paper. page 3-34 HCI jam 3 Pull HCI away from printer, remove jammed paper. page 3-34 HCI jam 4 Open the front door, lower transfer assembly, rotate knob 1 page 3-26 counterclockwise and knob 2 clockwise to free paper, remove jammed paper. Paper Path Jams Fusing unit jam 1 Open the front door, lower transfer assembly, open lever 4, page 3-36 Fusing unit jam 2 push decurler lever down, remove jammed paper to right. Duplex path jam 1 Open the front door, raise lever 6, and remove jammed Duplex path jam 2 paper. You may need to turn duplex roller knob to release the paper. page 3-38 Print unit path jam (Reversing unit area jam) Open the front door, open lever 4, hold lever 5 away from the fuser, and remove jammed paper. You may need to turn duplex roller knob to release the paper. page 3-40 Printer Messages A-5