Home » IBM Manuals » Servers » IBM 88410EU » Manual Viewer

IBM 88410EU User Manual - Page 125

correctly.

Add to My Manuals
Save this manual to your list of manuals

Page 125 highlights

Note: See "System replaceable units" on page 144 to determine which components should be replaced by a field service technician. Diagnostics panel lit LED FRU/action NMI (non-maskable interrupt occurred) v Check the system-error log and the BMC log for information about the error. S_ERR (soft error) 1. Restart the server. 2. Update firmware and adapter drivers. 3. Check the POST error log for information. 4. System board. TEMP (temperature exceeded a threshold level) Note: The FAN LED might also be lit. 1. Make sure that all fans are operating correctly. 2. Ambient temperature must be within normal operating specifications; see "Features and specifications" on page 3. 3. System board. FAN (a fan failed or is operating slowly) Note: The TEMP LED might also be lit. 1. Check individual fan LEDs. 2. Failing fan. 3. System board. MEM (memory failure (LED next to the failing DIMM is on)) 1. Run Configuration/Setup Utility program and make sure DIMMs are correctly configured. 2. Failing DIMM. 3. System board CPU (microprocessor failure (LED next to 1. Failing microprocessor the failing microprocessor is on)) 2. System board PCI (PCI error; LED on system board at failing adapter will also be lit) 1. Failing adapter. 2. System board. VRM (VRM or integrated VRD failed (LED next to the failing VRM is on)) 1. Remove ac power from the server for 20 seconds, then reconnect power and restart the server. 2. If LED next to VRM is lit, replace pluggable VRM. 3. If LED next to integrated VRD is lit, replace the system board. DASD /RAID (hard disk drive failure 1. Be sure the fans are operating correctly and the airflow is good (check drive LED) or RAID failure (check so that the drive is not overheating. LEDs) Note: This LED will also be lit when a 2. Hard disk drive. hard disk drive is removed from the server. 3. SCSI backplane. 4. System board. SERVICE PROCESSOR BUS (service processor error) 1. Remove ac power from the server for 20 seconds, then reconnect power and restart the server. 2. System board. EVENT LOG (system warning has occurred) v Check system-error log and BMC log for information about the error. CPU/VRM mismatch (microprocessor does not match VRM or VRD) 1. Install a matched microprocessor and VRM. 2. System board Chapter 6. Symptom-to-FRU index 115

Section	Page
About this manual	5
Important safety information	5
Online support	6
Contents	7
Chapter 1. General information	11
Related documentation	11
Notices and statements used in this document	12
Features and specifications	13
Server controls, LEDs, and power	13
Front view	14
Rear view	16
Server power features	17
Turning on the server	17
Turning off the server	18
Chapter 2. Configuration	19
Starting the Configuration/Setup Utility program	19
Chapter 3. Installing options	21
Installation guidelines	21
System reliability guidelines	21
Working inside the server with the power on	22
Handling static-sensitive devices	22
Removing the server door	23
Removing the server left-side cover air baffle and bezel	24
Removing the left-side cover	24
Removing the air baffle	25
Removing the bezel	26
Replacing hot-swap fans	27
Replacing a front fan (1 or 2)	28
Replacing a center fan (3 or 4)	29
Replacing a rear fan (5 or 6)	30
Installing the 670-Watt hot-swap power-supply option	31
Replacing a hot-swap power supply	34
Installing or replacing an adapter	35
Installing or replacing a hot-plug adapter (slot 6)	38
Installing an IBM Remote Supervisor Adapter II SlimLine	39
Installing the ServeRAID-7k adapter	41
Installing a hot-swap hard disk drive	42
Installing memory modules	43
Installing a microprocessor	45
Replacing a microprocessor and heat sink	49
Replacing the battery	52
Completing the installation	55
Installing the server bezel and left-side cover	56
Installing the server door	58
Connecting the cables	59
Updating the server configuration	60
Input/output connectors	61
Auxiliary-device connector	62
Ethernet connector	62
Integrated system management (Remote Supervisor Adapter II SlimLine Ethernet and ASM) connector	62
Keyboard connector	63
Parallel port connector	63
Serial-port connectors	63
Universal Serial Bus connectors	64
Video connector	64
Chapter 4. Service replaceable units	65
Microprocessor removal	66
Thermal grease	68
Operator information panel (external LED card)	69
Diagnostics panel card	71
Power reset card	72
Diskette drive	73
CD-ROM drive	74
Hard disk drive backplane	75
Power supply cage assembly	76
Center-fan and adapter-support bracket	77
Center-fan support bracket (dual fan guide)	79
Adapter-support bracket	80
Front fan housing (PCI fan guide)	82
Front USB connector assembly	83
Switch card assembly	84
System board	86
System-board internal connectors	88
System-board internal cable connectors	89
System-board switches and jumpers	90
System-board external connectors	92
System-board LEDs	93
Light path diagnostics panel	94
Chapter 5. Diagnostics	97
General checkout	97
Checkout procedure	98
Diagnostic tools overview	99
POST error logs	100
Viewing error logs from the Configuration/Setup Utility program	100
Viewing error logs from the diagnostic programs	100
Diagnostic programs, error codes and messages	101
Diagnostic text message format	101
Starting the diagnostic programs	102
Viewing the test log	102
Viewing the system-error log	103
Light path diagnostics	103
Power-supply LEDs	105
Updating the BMC firmware	105
Resetting the BMC firmware	106
Small computer system interface messages	107
Recovering the BIOS code	107
Erasing a lost or forgotten password (clearing CMOS memory)	109
Updating Remote Supervisor Adapter II SlimLine firmware	110
Power checkout	110
Troubleshooting the Ethernet controller	111
Network connection problems	111
Ethernet controller troubleshooting chart	111
Ethernet controller messages	112
Chapter 6. Symptom-to-FRU index	113
Beep symptoms	114
No-beep symptoms	118
POST error codes	118
Light path diagnostic errors	124
Power-supply LED errors	126
Diagnostic error codes	126
Error symptoms	132
CD-ROM drive error symptoms	133
Diskette drive error symptoms	133
General error symptoms	134
Hard disk drive error symptoms	134
Intermittent error symptoms	134
Keyboard, mouse, or pointing device error symptoms	135
Memory error symptoms	135
Microprocessor error symptoms	136
Monitor error symptoms	136
Option error symptoms	138
Power error symptoms	139
Serial port error symptoms	140
ServerGuide error symptoms	141
Software error symptoms	142
Service processor error codes	142
SCSI error codes	142
ServeRAID error codes	143
POST (ISPR) error procedures	144
Temperature error messages	146
Fan error messages	146
Power error messages	147
System shutdown	147
Voltage related system shutdown	147
Temperature related system shutdown	148
DASD checkout	148
Host built-in self test (BIST)	149
Bus fault messages	149
Undetermined problems	150
Problem determination tips	151
Chapter 7. Parts listing Type 8841	153
System	153
System replaceable units	154
Keyboards (CRUs)	157
Power cords (CRUs)	158
Appendix A. Getting help and technical assistance	161
Before you call	161
Using the documentation	161
Getting help and information from the World Wide Web	161
Software service and support	162
Hardware service and support	162
Appendix B. Safety information	163
General safety	163
Electrical safety	164
Safety inspection guide	165
Handling electrostatic discharge-sensitive devices	166
Grounding requirements	166
Safety notices (multilingual translations)	167
Appendix C. Notices	197
Edition notice	197
Trademarks	198
Important notes	199
Product recycling and disposal	199
Battery return program	199
Electronic emission notices	200
Federal Communications Commission (FCC) statement	200
Industry Canada Class A emission compliance statement	200
Australia and New Zealand Class A statement	200
United Kingdom telecommunications safety requirement	201
European Union EMC Directive conformance statement	201
Taiwanese Class A warning statement	201
Chinese Class A warning statement	201
Japanese Voluntary Control Council for Interference (VCCI) statement	202

Match case Limit results 1 per page

Note:

See

“System

replaceable

units”

page

144

determine

which

components

should

replaced

field

service

technician.

Diagnostics

panel

lit

LED

FRU/action

NMI

(non-maskable

interrupt

occurred)

Check

the

system-error

log

and

the

BMC

log

for

information

about

the

error.

S_ERR

(soft

error)

Restart

the

server.

Update

firmware

and

adapter

drivers.

Check

the

POST

error

log

for

information.

System

board.

TEMP

(temperature

exceeded

threshold

level)

Note:

The

FAN

LED

might

also

lit.

Make

sure

that

all

fans

are

operating

correctly.

Ambient

temperature

must

within

normal

operating

specifications;

see

“Features

and

specifications”

page

System

board.

FAN

fan

failed

operating

slowly)

Note:

The

TEMP

LED

might

also

lit.

Check

individual

fan

LEDs.

Failing

fan.

System

board.

MEM

(memory

failure

(LED

the

failing

DIMM

on))

Run

Configuration/Setup

Utility

program

and

make

sure

DIMMs

are

correctly

configured.

Failing

DIMM.

System

board

CPU

(microprocessor

failure

(LED

the

failing

microprocessor

on))

Failing

microprocessor

System

board

PCI

(PCI

error;

LED

system

board

failing

adapter

will

also

lit)

Failing

adapter.

System

board.

VRM

(VRM

integrated

VRD

failed

(LED

the

failing

VRM

on))

Remove

power

from

the

server

for

seconds,

then

reconnect

power

and

restart

the

server.

LED

VRM

lit,

replace

pluggable

VRM.

LED

integrated

VRD

lit,

replace

the

system

board.

DASD

/RAID

(hard

disk

drive

failure

(check

drive

LED)

RAID

failure

(check

LEDs)

Note:

This

LED

will

also

lit

when

hard

disk

drive

removed

from

the

server.

sure

the

fans

are

operating

correctly

and

the

airflow

good

that

the

drive

not

overheating.

Hard

disk

drive.

SCSI

backplane.

System

board.

SERVICE

PROCESSOR

BUS

(service

processor

error)

Remove

power

from

the

server

for

seconds,

then

reconnect

power

and

restart

the

server.

System

board.

EVENT

LOG

(system

warning

has

occurred)

Check

system-error

log

and

BMC

log

for

information

about

the

error.

CPU/VRM

mismatch

(microprocessor

does

not

match

VRM

VRD)

Install

matched

microprocessor

and

VRM.

System

board

Chapter

Symptom-to-FRU

index

115