IBM 88410EU User Manual - Page 135

Keyboard, mouse, pointing, device, error, symptoms, Memory

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Keyboard, mouse, or pointing device error symptoms Note: See "System replaceable units" on page 144 to determine which components should be replaced by a field service technician. Symptom FRU/action All or some keys on the keyboard do not work. 1. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for keyboard compatibility. 2. Verify that: v The keyboard cable is securely connected to the system, and the keyboard and mouse cables are not reversed. v The server and the monitor are turned on. 3. If a KVM switch is present, make sure that it is switched to this server. 4. Keyboard. 5. System board. The mouse or pointing device does not work. 1. Verify that: v The mouse is compatible with the server. See http://www.ibm.com/servers/ eserver/serverproven/compat/us/ v The mouse or pointing-device cable is securely connected, and that the keyboard and mouse cables are not reversed. v The mouse device drivers are installed correctly. 2. If a KVM switch is present, make sure that it is switched to this server. 3. Mouse or pointing device. 4. System board. Memory error symptoms Note: See "System replaceable units" on page 144 to determine which components should be replaced by a field service technician. Symptom FRU/action The amount of system memory displayed is less than the amount of physical memory installed. 1. Verify that: v The memory modules are seated properly. v You have installed the correct type of memory. v If you changed the memory, you updated the memory configuration with the Configuration/Setup Utility program. v All banks of memory on the DIMMs are enabled. The server might have automatically disabled a DIMM bank when it detected a problem or a DIMM bank could have been manually disabled. 2. Check POST error log for error message 289: v If the DIMM was disabled by a system-management interrupt (SMI), replace the DIMM. v If the DIMM was disabled by the user or by POST: a. Start the Configuration/Setup Utility program. b. Enable the DIMM. c. Save the configuration and restart the server. 3. DIMM. 4. System board. Chapter 6. Symptom-to-FRU index 125

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Keyboard,
mouse,
or
pointing
device
error
symptoms
Note:
See
“System
replaceable
units”
on
page
144
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Symptom
FRU/action
All
or
some
keys
on
the
keyboard
do
not
work.
1.
See
for
keyboard
compatibility.
2.
Verify
that:
v
The
keyboard
cable
is
securely
connected
to
the
system,
and
the
keyboard
and
mouse
cables
are
not
reversed.
v
The
server
and
the
monitor
are
turned
on.
3.
If
a
KVM
switch
is
present,
make
sure
that
it
is
switched
to
this
server.
4.
Keyboard.
5.
System
board.
The
mouse
or
pointing
device
does
not
work.
1.
Verify
that:
v
The
mouse
is
compatible
with
the
server.
See
eserver/serverproven/compat/us/
v
The
mouse
or
pointing-device
cable
is
securely
connected,
and
that
the
keyboard
and
mouse
cables
are
not
reversed.
v
The
mouse
device
drivers
are
installed
correctly.
2.
If
a
KVM
switch
is
present,
make
sure
that
it
is
switched
to
this
server.
3.
Mouse
or
pointing
device.
4.
System
board.
Memory
error
symptoms
Note:
See
“System
replaceable
units”
on
page
144
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Symptom
FRU/action
The
amount
of
system
memory
displayed
is
less
than
the
amount
of
physical
memory
installed.
1.
Verify
that:
v
The
memory
modules
are
seated
properly.
v
You
have
installed
the
correct
type
of
memory.
v
If
you
changed
the
memory,
you
updated
the
memory
configuration
with
the
Configuration/Setup
Utility
program.
v
All
banks
of
memory
on
the
DIMMs
are
enabled.
The
server
might
have
automatically
disabled
a
DIMM
bank
when
it
detected
a
problem
or
a
DIMM
bank
could
have
been
manually
disabled.
2.
Check
POST
error
log
for
error
message
289:
v
If
the
DIMM
was
disabled
by
a
system-management
interrupt
(SMI),
replace
the
DIMM.
v
If
the
DIMM
was
disabled
by
the
user
or
by
POST:
a.
Start
the
Configuration/Setup
Utility
program.
b.
Enable
the
DIMM.
c.
Save
the
configuration
and
restart
the
server.
3.
DIMM.
4.
System
board.
Chapter
6.
Symptom-to-FRU
index
125