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ServerGuide, error, symptoms

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ServerGuide error symptoms For the latest version of ServerGuide, go to http://www.ibm.com/pc/support/site.wss/ document.do?lndocid=MIGR-4ZKPPT. Note: See "System replaceable units" on page 144 to determine which components should be replaced by a field service technician. Symptom FRU/action The ServerGuide Setup and Installation CD will not start. v Verify that the server is supported and has a startable (bootable) CD-ROM drive. v If the startup (boot) sequence settings have been altered, ensure that the CD-ROM drive is first in the startup sequence. v If more than one CD-ROM drive is installed, ensure that only one drive is set as the primary drive. Start the CD from the primary drive. The SCSI RAID program cannot v Verify that there are no duplicate SCSI IDs or IRQ assignments. view all installed drives, or the v Verify that the hard disk drive is connected properly. NOS cannot be installed. The operating system installation program continuously loops. v Make more space available on the hard disk. The ServerGuide program will not start the operating-system CD. v Verify that the operating-system CD you have is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of supported operating system versions. The operating system cannot be v Verify that the operating system is supported on the server. If the operating installed; the option is not system is supported, there is no logical drive defined (SCSI RAID systems). Run available. the ServerGuide program, and ensure that setup is complete. Chapter 6. Symptom-to-FRU index 131

Section	Page
About this manual	5
Important safety information	5
Online support	6
Contents	7
Chapter 1. General information	11
Related documentation	11
Notices and statements used in this document	12
Features and specifications	13
Server controls, LEDs, and power	13
Front view	14
Rear view	16
Server power features	17
Turning on the server	17
Turning off the server	18
Chapter 2. Configuration	19
Starting the Configuration/Setup Utility program	19
Chapter 3. Installing options	21
Installation guidelines	21
System reliability guidelines	21
Working inside the server with the power on	22
Handling static-sensitive devices	22
Removing the server door	23
Removing the server left-side cover air baffle and bezel	24
Removing the left-side cover	24
Removing the air baffle	25
Removing the bezel	26
Replacing hot-swap fans	27
Replacing a front fan (1 or 2)	28
Replacing a center fan (3 or 4)	29
Replacing a rear fan (5 or 6)	30
Installing the 670-Watt hot-swap power-supply option	31
Replacing a hot-swap power supply	34
Installing or replacing an adapter	35
Installing or replacing a hot-plug adapter (slot 6)	38
Installing an IBM Remote Supervisor Adapter II SlimLine	39
Installing the ServeRAID-7k adapter	41
Installing a hot-swap hard disk drive	42
Installing memory modules	43
Installing a microprocessor	45
Replacing a microprocessor and heat sink	49
Replacing the battery	52
Completing the installation	55
Installing the server bezel and left-side cover	56
Installing the server door	58
Connecting the cables	59
Updating the server configuration	60
Input/output connectors	61
Auxiliary-device connector	62
Ethernet connector	62
Integrated system management (Remote Supervisor Adapter II SlimLine Ethernet and ASM) connector	62
Keyboard connector	63
Parallel port connector	63
Serial-port connectors	63
Universal Serial Bus connectors	64
Video connector	64
Chapter 4. Service replaceable units	65
Microprocessor removal	66
Thermal grease	68
Operator information panel (external LED card)	69
Diagnostics panel card	71
Power reset card	72
Diskette drive	73
CD-ROM drive	74
Hard disk drive backplane	75
Power supply cage assembly	76
Center-fan and adapter-support bracket	77
Center-fan support bracket (dual fan guide)	79
Adapter-support bracket	80
Front fan housing (PCI fan guide)	82
Front USB connector assembly	83
Switch card assembly	84
System board	86
System-board internal connectors	88
System-board internal cable connectors	89
System-board switches and jumpers	90
System-board external connectors	92
System-board LEDs	93
Light path diagnostics panel	94
Chapter 5. Diagnostics	97
General checkout	97
Checkout procedure	98
Diagnostic tools overview	99
POST error logs	100
Viewing error logs from the Configuration/Setup Utility program	100
Viewing error logs from the diagnostic programs	100
Diagnostic programs, error codes and messages	101
Diagnostic text message format	101
Starting the diagnostic programs	102
Viewing the test log	102
Viewing the system-error log	103
Light path diagnostics	103
Power-supply LEDs	105
Updating the BMC firmware	105
Resetting the BMC firmware	106
Small computer system interface messages	107
Recovering the BIOS code	107
Erasing a lost or forgotten password (clearing CMOS memory)	109
Updating Remote Supervisor Adapter II SlimLine firmware	110
Power checkout	110
Troubleshooting the Ethernet controller	111
Network connection problems	111
Ethernet controller troubleshooting chart	111
Ethernet controller messages	112
Chapter 6. Symptom-to-FRU index	113
Beep symptoms	114
No-beep symptoms	118
POST error codes	118
Light path diagnostic errors	124
Power-supply LED errors	126
Diagnostic error codes	126
Error symptoms	132
CD-ROM drive error symptoms	133
Diskette drive error symptoms	133
General error symptoms	134
Hard disk drive error symptoms	134
Intermittent error symptoms	134
Keyboard, mouse, or pointing device error symptoms	135
Memory error symptoms	135
Microprocessor error symptoms	136
Monitor error symptoms	136
Option error symptoms	138
Power error symptoms	139
Serial port error symptoms	140
ServerGuide error symptoms	141
Software error symptoms	142
Service processor error codes	142
SCSI error codes	142
ServeRAID error codes	143
POST (ISPR) error procedures	144
Temperature error messages	146
Fan error messages	146
Power error messages	147
System shutdown	147
Voltage related system shutdown	147
Temperature related system shutdown	148
DASD checkout	148
Host built-in self test (BIST)	149
Bus fault messages	149
Undetermined problems	150
Problem determination tips	151
Chapter 7. Parts listing Type 8841	153
System	153
System replaceable units	154
Keyboards (CRUs)	157
Power cords (CRUs)	158
Appendix A. Getting help and technical assistance	161
Before you call	161
Using the documentation	161
Getting help and information from the World Wide Web	161
Software service and support	162
Hardware service and support	162
Appendix B. Safety information	163
General safety	163
Electrical safety	164
Safety inspection guide	165
Handling electrostatic discharge-sensitive devices	166
Grounding requirements	166
Safety notices (multilingual translations)	167
Appendix C. Notices	197
Edition notice	197
Trademarks	198
Important notes	199
Product recycling and disposal	199
Battery return program	199
Electronic emission notices	200
Federal Communications Commission (FCC) statement	200
Industry Canada Class A emission compliance statement	200
Australia and New Zealand Class A statement	200
United Kingdom telecommunications safety requirement	201
European Union EMC Directive conformance statement	201
Taiwanese Class A warning statement	201
Chinese Class A warning statement	201
Japanese Voluntary Control Council for Interference (VCCI) statement	202

Match case Limit results 1 per page

ServerGuide

error

symptoms

For

the

latest

version

ServerGuide,

http://www.ibm.com/pc/support/site.wss/

document.do?lndocid=MIGR-4ZKPPT.

Note:

See

“System

replaceable

units”

page

144

determine

which

components

should

replaced

field

service

technician.

Symptom

FRU/action

The

ServerGuide

Setup

and

Installation

will

not

start.

Verify

that

the

server

supported

and

has

startable

(bootable)

CD-ROM

drive.

the

startup

(boot)

sequence

settings

have

been

altered,

ensure

that

the

CD-ROM

drive

first

the

startup

sequence.

than

one

CD-ROM

drive

installed,

ensure

that

only

one

drive

set

the

primary

drive.

Start

the

from

the

primary

drive.

The

SCSI

RAID

program

cannot

view

all

installed

drives,

the

NOS

cannot

installed.

Verify

that

there

are

duplicate

SCSI

IDs

IRQ

assignments.

Verify

that

the

hard

disk

drive

connected

properly.

The

operating

system

installation

program

continuously

loops.

Make

space

available

the

hard

disk.

The

ServerGuide

program

will

not

start

the

operating-system

CD.

Verify

that

the

operating-system

you

have

supported

the

ServerGuide

program.

See

the

ServerGuide

Setup

and

Installation

label

for

list

supported

operating

system

versions.

The

operating

system

cannot

installed;

the

option

not

available.

Verify

that

the

operating

system

supported

the

server.

the

operating

system

supported,

there

logical

drive

defined

(SCSI

RAID

systems).

Run

the

ServerGuide

program,

and

ensure

that

setup

complete.

Chapter

Symptom-to-FRU

index

131