IBM HS12 Service Guide - Page 114

Run the SAS Attached Disk diagnostic test - See, Installation and User's Guide

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing, Types 8014, 8028 and 1916," on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 1962 Boot sector error, no operating system installed. 1. Make sure that a bootable operating system is installed. See the Installation and User's Guide. 2. Run the SAS Attached Disk diagnostic test - See "Dynamic system analysis diagnostic programs and messages" on page 132. 3. Reseat the storage drive. Depending on your storage drive configuration, use the following information to reseat your storage drives: v Fixed-storage drive - See "Removing a fixed-storage drive" on page 41 and "Installing a fixed-storage drive" on page 42. v Hot-swap storage drive - See "Removing a hot-swap storage drive" on page 43 and "Installing a hot-swap storage drive" on page 44. 4. Replace the following components one at a time, in the order shown, restarting the blade server each time: a. Storage drive - Depending on your storage-drive configuration, replace one of the following: v Fixed-storage drive - See "Removing a fixed-storage drive" on page 41 and "Installing a fixed-storage drive" on page 42. v Hot-swap storage drive - See "Removing a hot-swap storage drive" on page 43 and "Installing a hot-swap storage drive" on page 44. b. (Trained service technician only) System-board assembly - See "Removing the system-board assembly" on page 65 and "Installing the system-board assembly" on page 66. 102 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs
and which components are FRUs.
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
1962
Boot sector error, no operating system
installed.
1.
Make sure that a bootable operating system is
installed. See the
Installation and User's Guide
.
2.
Run the SAS Attached Disk diagnostic test - See
“Dynamic system analysis diagnostic programs
and messages” on page 132.
3.
Reseat the storage drive. Depending on your
storage drive configuration, use the following
information to reseat your storage drives:
v
Fixed-storage drive - See “Removing a
fixed-storage drive” on page 41 and “Installing
a fixed-storage drive” on page 42.
v
Hot-swap storage drive - See “Removing a
hot-swap storage drive” on page 43 and
“Installing a hot-swap storage drive” on page
44.
4.
Replace the following components one at a time,
in the order shown, restarting the blade server
each time:
a.
Storage drive - Depending on your
storage-drive configuration, replace one of the
following:
v
Fixed-storage drive - See “Removing a
fixed-storage drive” on page 41 and
“Installing a fixed-storage drive” on page
42.
v
Hot-swap storage drive - See “Removing a
hot-swap storage drive” on page 43 and
“Installing a hot-swap storage drive” on
page 44.
b.
(Trained service technician only)
System-board assembly - See “Removing the
system-board assembly” on page 65 and
“Installing the system-board assembly” on
page 66.
102
BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide