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IBM HS12 Service Guide - Page 85

See Parts listing, Types 8014, 8028 and 1916

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing, Types 8014, 8028 and 1916," on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Beep code Description Action 2-3-1 Screen initialization failed. (Trained service technician only) Replace the system-board assembly. See "Removing the system-board assembly" on page 65 and "Installing the system-board assembly" on page 66. 2-4-4 Unsupported memory configuration. 1. Check the DIMM error LEDs on the blade server. See "Light path diagnostics LEDs" on page 130 for more information. 2. Check the management-module event log for DIMM error messages. See "Error logs" on page 76. 3. Replace noncompatible or failing DIMMs in the blade server. See "Removing a memory module" on page 44and "Installing a memory module" on page 46. 3-1-1 Timer tick interrupt failed. (Trained service technician only) Replace the system-board assembly. See "Removing the system-board assembly" on page 65 and "Installing the system-board assembly" on page 66. 3-1-2 Interval timer channel 2 failed. (Trained service technician only) Replace the system-board assembly. See "Removing the system-board assembly" on page 65 and "Installing the system-board assembly" on page 66. 3-1-4 Time-of-day clock failed. 1. Reseat the battery. See "Removing the battery" on page 57 and "Installing the battery" on page 58. 2. Replace the following components one at a time, in the order shown, restarting the blade server each time: a. Battery - See "Removing the battery" on page 57 and "Installing the battery" on page 58. b. (Trained service technician only) System-board assembly - See "Removing the system-board assembly" on page 65 and "Installing the system-board assembly" on page 66. 3-2-1 Serial port failed. (Trained service technician only) Replace the system-board assembly. See "Removing the system-board assembly" on page 65 and "Installing the system-board assembly" on page 66. Chapter 6. Diagnostics 73

Section	Page
Contents	5
Safety	7
Guidelines for trained service technicians	8
Inspecting for unsafe conditions	8
Guidelines for servicing electrical equipment	9
Safety statements	10
Chapter 1. Start here	13
Diagnosing a problem	13
Undocumented problems	16
Chapter 2. Introduction	17
Related documentation	17
Notices and statements in this document	18
Features and specifications	18
Blade server controls and LEDs	19
Turning on the blade server	21
Turning off the blade server	22
System-board layouts	22
System-board connectors	23
System-board switches	24
System-board LEDs	25
Chapter 3. Configuring the blade server	27
Using the Configuration/Setup Utility program	27
Configuration/Setup Utility menu	28
Using passwords	30
Using the ServerGuide Setup and Installation CD	31
ServerGuide features	31
Setup and configuration overview	31
Typical operating-system installation	32
Installing the operating system without using ServerGuide	32
Using the PXE boot agent utility program	33
Firmware updates	33
Configuring the Gigabit Ethernet controller	33
Configuring a SAS RAID array	34
Using the LSI Logic Configuration Utility program	35
Chapter 4. Parts listing, Types 8014, 8028 and 1916	37
Chapter 5. Removing and replacing blade server components	43
Installation guidelines	43
System reliability guidelines	44
Handling static-sensitive devices	44
Returning a device or component	45
Removing the blade server from the BladeCenter unit	45
Installing the blade server in a BladeCenter unit	46
Removing and replacing Tier 1 customer replaceable units (CRUs)	47
Removing the blade server cover	47
Installing the blade server cover	48
Removing an optional expansion unit	49
Installing an optional expansion unit	50
Removing the bezel assembly	51
Installing the bezel assembly	52
Removing a fixed-storage drive	53
Installing a fixed-storage drive	54
Removing a hot-swap storage drive	55
Installing a hot-swap storage drive	56
Removing a memory module	56
Installing a memory module	58
Removing a concurrent KVM card	60
Installing a concurrent KVM card	61
Removing an I/O expansion card	62
Installing an I/O expansion card	63
Removing a storage interface card	65
Installing a storage interface card	66
Removing a high-speed expansion card	67
Installing a high-speed expansion card	68
Removing the battery	69
Installing the battery	70
Removing and replacing field replaceable units	72
Removing a microprocessor and heat sink	72
Installing a microprocessor and heat sink	74
Removing the system-board assembly	77
Installing the system-board assembly	78
Chapter 6. Diagnostics	79
Diagnostic tools overview	79
POST	80
POST beep codes	80
Beep code descriptions	81
No-beep symptoms	87
Error logs	88
Viewing the BMC log from the Configuration/Setup Utility program	89
Viewing the BMC log from the diagnostic programs	89
BMC error messages	90
POST error codes	98
Checkout procedure	124
About the checkout procedure	125
Performing the checkout procedure	125
Troubleshooting tables	126
General problems	126
Storage drive problems	126
Intermittent problems	127
Keyboard or mouse problems	127
Memory problems	128
Microprocessor problems	129
Monitor or video problems	130
Network connection problems	131
Optional-device problems	131
Power error messages	132
Power problems	134
Removable-media drive problems	136
ServerGuide problems	138
Service processor problems	138
Software problems	138
Universal Serial Bus (USB) port problems	139
Light path diagnostics	139
Viewing the light path diagnostics LEDs	140
Light path diagnostics LEDs	142
Dynamic system analysis diagnostic programs and messages	144
Running the diagnostic programs	145
Diagnostic text messages	146
Viewing the test log	146
Diagnostic messages	147
BMC self tests	147
Broadcom Ethernet device tests	159
CPU stress tests	160
Memory self tests	163
Optical drive self tests	169
Storage drive self tests	175
Tape alert flags	176
Recovering from a BIOS update failure	177
Service processor (BMC) error codes	179
Solving SAS hard disk drive problems	179
Solving shared BladeCenter resource problems	179
Keyboard or mouse problems	180
Media tray problems	180
Network connection problems	182
Power problems	182
Video problems	183
Solving undetermined problems	183
Problem determination tips	185
Appendix. Getting help and technical assistance	187
Before you call	187
Using the documentation	188
Getting help and information from the World Wide Web	188
Software service and support	188
Hardware service and support	189
IBM Taiwan product service	189
Notices	191
Trademarks	191
Important notes	192
Particulate contamination	193
Documentation format	194
Electronic emission notices	194
Federal Communications Commission (FCC) statement	194
Industry Canada Class A emission compliance statement	194
Avis de conformité à la réglementation d'Industrie Canada	194
Australia and New Zealand Class A statement	195
European Union EMC Directive conformance statement	195
Germany Class A statement	195
Taiwan Class A compliance statement	196
People's Republic of China Class A electronic emission statement	196
Japan VCCI Class A statement	197
Korea Communications Commission (KCC) statement	197
Japan Electronics and Information Technology Industries Association (JEITA) statement	197
Index	199
A	199
B	199
C	199
D	199
E	199
F	200
G	200
H	201
I	201
J	201
K	201
L	201
M	201
N	201
O	201
P	201
R	202
S	202
T	202
U	202
V	202

Match case Limit results 1 per page

Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs

and which components are FRUs.

If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code

Description

Action

2-3-1

Screen initialization failed.

(Trained service technician only) Replace the

system-board assembly. See “Removing the

system-board assembly” on page 65 and

“Installing the system-board assembly” on

page 66.

2-4-4

Unsupported memory configuration.

Check the DIMM error LEDs on the blade

server. See “Light path diagnostics LEDs”

on page 130 for more information.

Check the management-module event log

for DIMM error messages. See “Error logs”

on page 76.

Replace noncompatible or failing DIMMs in

the blade server. See “Removing a memory

module” on page 44and “Installing a

memory module” on page 46.

3-1-1

Timer tick interrupt failed.

(Trained service technician only) Replace the

system-board assembly. See “Removing the

system-board assembly” on page 65 and

“Installing the system-board assembly” on

page 66.

3-1-2

Interval timer channel 2 failed.

(Trained service technician only) Replace the

system-board assembly. See “Removing the

system-board assembly” on page 65 and

“Installing the system-board assembly” on

page 66.

3-1-4

Time-of-day clock failed.

Reseat the battery. See “Removing the

battery” on page 57 and “Installing the

battery” on page 58.

Replace the following components one at a

time, in the order shown, restarting the

blade server each time:

Battery - See “Removing the battery” on

page 57 and “Installing the battery” on

page 58.

(Trained service technician only)

System-board assembly - See “Removing

the system-board assembly” on page 65

and “Installing the system-board

assembly” on page 66.

3-2-1

Serial port failed.

(Trained service technician only) Replace the

system-board assembly. See “Removing the

system-board assembly” on page 65 and

“Installing the system-board assembly” on

page 66.

Chapter 6. Diagnostics