IBM HS12 Service Guide - Page 13

Start here, Diagnosing a problem - drivers

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Chapter 1. Start here You can solve many problems without outside assistance by following the troubleshooting procedures in this documentation and on the IBM website. This Problem Determination and Service Guide describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes. The documentation that comes with your operating system and software also contains troubleshooting information. Diagnosing a problem Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your blade server. 1. Determine what has changed. Determine whether any of the following items were added, removed, replaced, or updated before the problem occurred: v Hardware components v Device drivers and firmware v System software v UEFI firmware v System input power or network connections If possible, return the blade server to the condition it was in before the problem occurred. 2. View the light path diagnostics LEDs and event logs. The blade server is designed for ease of diagnosis of hardware and software problems. v Light path diagnostics LEDs: See "Light path diagnostics LEDs" on page 130 for information about light path diagnostics LEDs that are lit and actions that you should take. v Event logs: See "Error logs" on page 76 for information about notification events and diagnosis. v Software or operating-system error codes: See the documentation for the software or operating system for information about a specific error code. See the manufacturer's website for documentation. 3. Run IBM Dynamic System Analysis (DSA) and collect system data. Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact IBM or an approved warranty service provider. For instructions for running the DSA program, see the Dynamic System Analysis Installation and User's Guide. To download the latest version of DSA code and the Dynamic System Analysis Installation and User's Guide, go to http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-DSA or complete the following steps. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document. a. Go to http://www.ibm.com/systems/support/. b. Under IBM Systems support, click BladeCenter. © Copyright IBM Corp. 2008, 2010 1

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Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this documentation and on the IBM website.
This
Problem Determination and Service Guide
describes the diagnostic tests that you
can perform, troubleshooting procedures, and explanations of error messages and
error codes. The documentation that comes with your operating system and
software also contains troubleshooting information.
Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your blade server.
1.
Determine what has changed.
Determine whether any of the following items
were added, removed, replaced, or updated before the problem occurred:
v
Hardware components
v
Device drivers and firmware
v
System software
v
UEFI firmware
v
System input power or network connections
If possible, return the blade server to the condition it was in before the problem
occurred.
2.
View the light path diagnostics LEDs and event logs.
The blade server is
designed for ease of diagnosis of hardware and software problems.
v
Light path diagnostics LEDs:
See “Light path diagnostics LEDs” on page 130
for information about light path diagnostics LEDs that are lit and actions that
you should take.
v
Event logs:
See “Error logs” on page 76 for information about notification
events and diagnosis.
v
Software or operating-system error codes:
See the documentation for the
software or operating system for information about a specific error code. See
the manufacturer's website for documentation.
3.
Run IBM Dynamic System Analysis (DSA) and collect system data.
Run
Dynamic System Analysis (DSA) to collect information about the hardware,
firmware, software, and operating system. Have this information available
when you contact IBM or an approved warranty service provider. For
instructions for running the DSA program, see the
Dynamic System Analysis
Installation and User's Guide
.
To download the latest version of DSA code and the
Dynamic System Analysis
Installation and User's Guide
supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-DSA or
complete the following steps.
Note:
Changes are made periodically to the IBM website. The actual procedure
might vary slightly from what is described in this document.
a.
b.
Under
IBM Systems support
, click
BladeCenter
.
© Copyright IBM Corp. 2008, 2010
1