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IBM HS12 Service Guide - Page 96

Follow the suggested actions in the order in which they are listed in the Action

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing, Types 8014, 8028 and 1916," on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error message Action Planar voltage fault (power 12 V fault) 1. Remove the optional expansion unit from the BladeCenter unit; then, reinstall it. See "Removing an optional expansion unit" on page 37 and "Installing an optional expansion unit" on page 38. 2. (Trained service technician only) Replace the system-board assembly - See "Removing the system-board assembly" on page 65 and "Installing the system-board assembly" on page 66. Planar voltage fault (planar fault) 1. Remove the blade server from the BladeCenter unit; then, reinstall it. See "Removing the blade server from the BladeCenter unit" on page 33 and "Installing the blade server in a BladeCenter unit" on page 34. 2. (Trained service technician only) Replace the system-board assembly - See "Removing the system-board assembly" on page 65 and "Installing the system-board assembly" on page 66 Power controller timeout 1. Remove the blade server from the BladeCenter unit; then, reinstall it. See "Removing the blade server from the BladeCenter unit" on page 33 and "Installing the blade server in a BladeCenter unit" on page 34. 2. (Trained service technician only) Replace the system-board assembly - See "Removing the system-board assembly" on page 65 and "Installing the system-board assembly" on page 66 Incompatible power controller firmware (Trained service technician only) Replace the system-board assembly - See "Removing the blade server from the BladeCenter unit" on page 33 and "Installing the blade server in a BladeCenter unit" on page 34. Blade incompatible with chassis Make sure that the management-module firmware is at the latest level. If the firmware is at latest level, the blade server device is not supported by the BladeCenter unit in which it is installed. Go to http://www.ibm.com/systems/support/. Firmware (BIOS) ROM corruption detected Update the BIOS code - Go to http://www.ibm.com/systems/support/. 84 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

Section	Page
Contents	5
Safety	7
Guidelines for trained service technicians	8
Inspecting for unsafe conditions	8
Guidelines for servicing electrical equipment	9
Safety statements	10
Chapter 1. Start here	13
Diagnosing a problem	13
Undocumented problems	16
Chapter 2. Introduction	17
Related documentation	17
Notices and statements in this document	18
Features and specifications	18
Blade server controls and LEDs	19
Turning on the blade server	21
Turning off the blade server	22
System-board layouts	22
System-board connectors	23
System-board switches	24
System-board LEDs	25
Chapter 3. Configuring the blade server	27
Using the Configuration/Setup Utility program	27
Configuration/Setup Utility menu	28
Using passwords	30
Using the ServerGuide Setup and Installation CD	31
ServerGuide features	31
Setup and configuration overview	31
Typical operating-system installation	32
Installing the operating system without using ServerGuide	32
Using the PXE boot agent utility program	33
Firmware updates	33
Configuring the Gigabit Ethernet controller	33
Configuring a SAS RAID array	34
Using the LSI Logic Configuration Utility program	35
Chapter 4. Parts listing, Types 8014, 8028 and 1916	37
Chapter 5. Removing and replacing blade server components	43
Installation guidelines	43
System reliability guidelines	44
Handling static-sensitive devices	44
Returning a device or component	45
Removing the blade server from the BladeCenter unit	45
Installing the blade server in a BladeCenter unit	46
Removing and replacing Tier 1 customer replaceable units (CRUs)	47
Removing the blade server cover	47
Installing the blade server cover	48
Removing an optional expansion unit	49
Installing an optional expansion unit	50
Removing the bezel assembly	51
Installing the bezel assembly	52
Removing a fixed-storage drive	53
Installing a fixed-storage drive	54
Removing a hot-swap storage drive	55
Installing a hot-swap storage drive	56
Removing a memory module	56
Installing a memory module	58
Removing a concurrent KVM card	60
Installing a concurrent KVM card	61
Removing an I/O expansion card	62
Installing an I/O expansion card	63
Removing a storage interface card	65
Installing a storage interface card	66
Removing a high-speed expansion card	67
Installing a high-speed expansion card	68
Removing the battery	69
Installing the battery	70
Removing and replacing field replaceable units	72
Removing a microprocessor and heat sink	72
Installing a microprocessor and heat sink	74
Removing the system-board assembly	77
Installing the system-board assembly	78
Chapter 6. Diagnostics	79
Diagnostic tools overview	79
POST	80
POST beep codes	80
Beep code descriptions	81
No-beep symptoms	87
Error logs	88
Viewing the BMC log from the Configuration/Setup Utility program	89
Viewing the BMC log from the diagnostic programs	89
BMC error messages	90
POST error codes	98
Checkout procedure	124
About the checkout procedure	125
Performing the checkout procedure	125
Troubleshooting tables	126
General problems	126
Storage drive problems	126
Intermittent problems	127
Keyboard or mouse problems	127
Memory problems	128
Microprocessor problems	129
Monitor or video problems	130
Network connection problems	131
Optional-device problems	131
Power error messages	132
Power problems	134
Removable-media drive problems	136
ServerGuide problems	138
Service processor problems	138
Software problems	138
Universal Serial Bus (USB) port problems	139
Light path diagnostics	139
Viewing the light path diagnostics LEDs	140
Light path diagnostics LEDs	142
Dynamic system analysis diagnostic programs and messages	144
Running the diagnostic programs	145
Diagnostic text messages	146
Viewing the test log	146
Diagnostic messages	147
BMC self tests	147
Broadcom Ethernet device tests	159
CPU stress tests	160
Memory self tests	163
Optical drive self tests	169
Storage drive self tests	175
Tape alert flags	176
Recovering from a BIOS update failure	177
Service processor (BMC) error codes	179
Solving SAS hard disk drive problems	179
Solving shared BladeCenter resource problems	179
Keyboard or mouse problems	180
Media tray problems	180
Network connection problems	182
Power problems	182
Video problems	183
Solving undetermined problems	183
Problem determination tips	185
Appendix. Getting help and technical assistance	187
Before you call	187
Using the documentation	188
Getting help and information from the World Wide Web	188
Software service and support	188
Hardware service and support	189
IBM Taiwan product service	189
Notices	191
Trademarks	191
Important notes	192
Particulate contamination	193
Documentation format	194
Electronic emission notices	194
Federal Communications Commission (FCC) statement	194
Industry Canada Class A emission compliance statement	194
Avis de conformité à la réglementation d'Industrie Canada	194
Australia and New Zealand Class A statement	195
European Union EMC Directive conformance statement	195
Germany Class A statement	195
Taiwan Class A compliance statement	196
People's Republic of China Class A electronic emission statement	196
Japan VCCI Class A statement	197
Korea Communications Commission (KCC) statement	197
Japan Electronics and Information Technology Industries Association (JEITA) statement	197
Index	199
A	199
B	199
C	199
D	199
E	199
F	200
G	200
H	201
I	201
J	201
K	201
L	201
M	201
N	201
O	201
P	201
R	202
S	202
T	202
U	202
V	202

Match case Limit results 1 per page

Follow the suggested actions in the order in which they are listed in the Action

column until the problem is solved.

See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine

which components are CRUs and which components are FRUs.

If an action step is preceded by “(Trained service technician only),” that step must be

performed only by a trained service technician.

Error message

Action

Planar voltage fault (power 12 V fault)

Remove the optional expansion unit

from the BladeCenter unit; then, reinstall

it. See “Removing an optional expansion

unit” on page 37 and “Installing an

optional expansion unit” on page 38.

(Trained service technician only) Replace

the system-board assembly - See

“Removing the system-board assembly”

on page 65 and “Installing the

system-board assembly” on page 66.

Planar voltage fault (planar fault)

Remove the blade server from the

BladeCenter unit; then, reinstall it. See

“Removing the blade server from the

BladeCenter unit” on page 33 and

“Installing the blade server in a

BladeCenter unit” on page 34.

(Trained service technician only) Replace

the system-board assembly - See

“Removing the system-board assembly”

on page 65 and “Installing the

system-board assembly” on page 66

Power controller timeout

Remove the blade server from the

BladeCenter unit; then, reinstall it. See

“Removing the blade server from the

BladeCenter unit” on page 33 and

“Installing the blade server in a

BladeCenter unit” on page 34.

(Trained service technician only) Replace

the system-board assembly - See

“Removing the system-board assembly”

on page 65 and “Installing the

system-board assembly” on page 66

Incompatible power controller firmware

(Trained service technician only) Replace the

system-board assembly - See “Removing the

blade server from the BladeCenter unit” on

page 33 and “Installing the blade server in a

BladeCenter unit” on page 34.

Blade incompatible with chassis

Make sure that the management-module

firmware is at the latest level. If the

firmware is at latest level, the blade server

device is not supported by the BladeCenter

unit in which it is installed. Go to

http://www.ibm.com/systems/support/.

Firmware (BIOS) ROM corruption detected

Update the BIOS code - Go to

http://www.ibm.com/systems/support/.

BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide