IBM HS12 Service Guide - Page 199

Index

A

accessible documentation

182

advanced configuration settings

16

advanced setup

16

array, SAS

44

assertion event, BMC log

76

assistance, getting

175

Australia Class A statement

183

B

battery

replacing

57

battery, removing

57

beep code descriptions

69

beep code errors

69

bezel assembly

installing

40

BIOS update failure

165

blade filler

34

blade server

installing

34

removing

33

blade server cover

installing

36

blade server cover removal

35

BladeCenter HS12

specifications

6

blank screen

118

BMC

self-test error codes

135

BMC controller settings

16

BMC error codes

167

BMC error log

167

viewing from Configuration/Setup

Utility

77

viewing from diagnostic

programs

77

BMC error messages

78

BMC event log

77

BMC log

assertion event, deassertion event

76

clearing BMC log entry

76

default timestamp

76

navigating

76

size limitations

76

BMC self test error codes

166-901-xxx

135

166-902-xxx

135

166-903-xxx

135

166-904-xxx

135

166-905-xxx

135

166-906-xxx

135

166-907-xxx

135

166-908-xxx

135

166-909-xxx

135

166-910-xxx

135

166-911-xxx

135

166-912-xxx

135

Broadcom Ethernet device error codes

405-002-xxx

148

405-003-xxx

148

405-903-xxx

148

405-904-xxx

148

buttons

keyboard/video/mouse

7

media-tray select

7

power-control

7

C

check out procedure

113

checkout procedure

112

performing

113

China Class A electronic emission

statement

184

cKVM card

installing

49

removing

48

Class A electronic emission notice

182

collecting data

1

components

system board

10, 11

concurrent KVM card

removing

48

concurrent-KVM card

installing

49

configuration

Configuration/Setup Utility

15

minimum

171

PXE Boot Agent Utility program

15

with ServerGuide

20

Configuration/Setup Utility program

15

configuring

SAS RAID array

22

configuring a SAS RAID array

22

configuring your blade server

15

connectors

I/O expansion card

11

memory

11

microprocessor

11

storage drives

11

system board

11

contamination, particulate and

gaseous

181

continuous beep

117

controller

enable or disable Ethernet

16

enable or disable SCSI

16

Ethernet

22

CPU stress test error codes

089-801-xxx

148

089-802-xxx

148

089-901-xxx

148

D

data collection

1

date and time

16

deassertion event, BMC log

76

description

SW2 system board switch

13

SW3 system board switch

13

devices and I/O ports

16

diagnostic

error codes

000

135

195

135

197

135

programs, overview

132

programs, starting

133

text message format

134

diagnostic error codes

113

diagnostic text messages

aborted

134

failed

134

not applicable

134

passed

134

user aborted

134

warning

134

diagnostic tools

67

diagnostics

67

DIMM.

46

disk drive

connectors

11

display problems

118

documentation

using

176

documentation format

182

documentation, related

5

DSA preboot diagnostic program

132

E

electrical equipment, servicing

vii

electronic emission Class A notice

182

Electronic emission notices

182

error codes

CPU stress test

148

error codes and messages

beep

69

diagnostic

135

POST/BIOS

86

SAS

167

error LEDs

128

error log

67

error logs

76

BMC event

77

BMC system event log

76

Management-module event log

76

viewing

77

error messages

BEM 1 fault

78

BEM 2 fault

78

BMC

78

BSE RAID battery failure

78

BSE RAID fault

78

cKVM card fault

78

firmware (BIOS) halted, System

management bus error

78

© Copyright IBM Corp. 2008, 2010

187

Section	Page
Contents	5
Safety	7
Guidelines for trained service technicians	8
Inspecting for unsafe conditions	8
Guidelines for servicing electrical equipment	9
Safety statements	10
Chapter 1. Start here	13
Diagnosing a problem	13
Undocumented problems	16
Chapter 2. Introduction	17
Related documentation	17
Notices and statements in this document	18
Features and specifications	18
Blade server controls and LEDs	19
Turning on the blade server	21
Turning off the blade server	22
System-board layouts	22
System-board connectors	23
System-board switches	24
System-board LEDs	25
Chapter 3. Configuring the blade server	27
Using the Configuration/Setup Utility program	27
Configuration/Setup Utility menu	28
Using passwords	30
Using the ServerGuide Setup and Installation CD	31
ServerGuide features	31
Setup and configuration overview	31
Typical operating-system installation	32
Installing the operating system without using ServerGuide	32
Using the PXE boot agent utility program	33
Firmware updates	33
Configuring the Gigabit Ethernet controller	33
Configuring a SAS RAID array	34
Using the LSI Logic Configuration Utility program	35
Chapter 4. Parts listing, Types 8014, 8028 and 1916	37
Chapter 5. Removing and replacing blade server components	43
Installation guidelines	43
System reliability guidelines	44
Handling static-sensitive devices	44
Returning a device or component	45
Removing the blade server from the BladeCenter unit	45
Installing the blade server in a BladeCenter unit	46
Removing and replacing Tier 1 customer replaceable units (CRUs)	47
Removing the blade server cover	47
Installing the blade server cover	48
Removing an optional expansion unit	49
Installing an optional expansion unit	50
Removing the bezel assembly	51
Installing the bezel assembly	52
Removing a fixed-storage drive	53
Installing a fixed-storage drive	54
Removing a hot-swap storage drive	55
Installing a hot-swap storage drive	56
Removing a memory module	56
Installing a memory module	58
Removing a concurrent KVM card	60
Installing a concurrent KVM card	61
Removing an I/O expansion card	62
Installing an I/O expansion card	63
Removing a storage interface card	65
Installing a storage interface card	66
Removing a high-speed expansion card	67
Installing a high-speed expansion card	68
Removing the battery	69
Installing the battery	70
Removing and replacing field replaceable units	72
Removing a microprocessor and heat sink	72
Installing a microprocessor and heat sink	74
Removing the system-board assembly	77
Installing the system-board assembly	78
Chapter 6. Diagnostics	79
Diagnostic tools overview	79
POST	80
POST beep codes	80
Beep code descriptions	81
No-beep symptoms	87
Error logs	88
Viewing the BMC log from the Configuration/Setup Utility program	89
Viewing the BMC log from the diagnostic programs	89
BMC error messages	90
POST error codes	98
Checkout procedure	124
About the checkout procedure	125
Performing the checkout procedure	125
Troubleshooting tables	126
General problems	126
Storage drive problems	126
Intermittent problems	127
Keyboard or mouse problems	127
Memory problems	128
Microprocessor problems	129
Monitor or video problems	130
Network connection problems	131
Optional-device problems	131
Power error messages	132
Power problems	134
Removable-media drive problems	136
ServerGuide problems	138
Service processor problems	138
Software problems	138
Universal Serial Bus (USB) port problems	139
Light path diagnostics	139
Viewing the light path diagnostics LEDs	140
Light path diagnostics LEDs	142
Dynamic system analysis diagnostic programs and messages	144
Running the diagnostic programs	145
Diagnostic text messages	146
Viewing the test log	146
Diagnostic messages	147
BMC self tests	147
Broadcom Ethernet device tests	159
CPU stress tests	160
Memory self tests	163
Optical drive self tests	169
Storage drive self tests	175
Tape alert flags	176
Recovering from a BIOS update failure	177
Service processor (BMC) error codes	179
Solving SAS hard disk drive problems	179
Solving shared BladeCenter resource problems	179
Keyboard or mouse problems	180
Media tray problems	180
Network connection problems	182
Power problems	182
Video problems	183
Solving undetermined problems	183
Problem determination tips	185
Appendix. Getting help and technical assistance	187
Before you call	187
Using the documentation	188
Getting help and information from the World Wide Web	188
Software service and support	188
Hardware service and support	189
IBM Taiwan product service	189
Notices	191
Trademarks	191
Important notes	192
Particulate contamination	193
Documentation format	194
Electronic emission notices	194
Federal Communications Commission (FCC) statement	194
Industry Canada Class A emission compliance statement	194
Avis de conformité à la réglementation d'Industrie Canada	194
Australia and New Zealand Class A statement	195
European Union EMC Directive conformance statement	195
Germany Class A statement	195
Taiwan Class A compliance statement	196
People's Republic of China Class A electronic emission statement	196
Japan VCCI Class A statement	197
Korea Communications Commission (KCC) statement	197
Japan Electronics and Information Technology Industries Association (JEITA) statement	197
Index	199
A	199
B	199
C	199
D	199
E	199
F	200
G	200
H	201
I	201
J	201
K	201
L	201
M	201
N	201
O	201
P	201
R	202
S	202
T	202
U	202
V	202

IBM HS12 Service Guide - Page 199

Index, A, B, C, D, E, PXE Boot Agent Utility program

Page 199 highlights