IBM HS12 Service Guide - Page 170

Follow the suggested actions in the order in which they are listed in the Action, column until the problem is solved.

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Page 170 highlights

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing, Types 8014, 8028 and 1916," on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 215-000-xxx Passed the optical drive self test. N/A 215-801-xxx Aborted the optical drive self test because it was unable to communicate with the device driver. 1. Make sure that the DSA Diagnostic code is at the latest level, upgrade if necessary; then, rerun the test ("Diagnostic tools overview" on page 67). The latest code can be found IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 2. Make sure that the cable for the optical drive is securely connected at both ends of the cable, then; tighten any loose connections. See your BladeCenter documentation for information about replacing the optical drive (media tray). 3. Make sure that the cable for the optical drive is not damaged, then; replace the cable if damage is present. See your BladeCenter documentation for information about replacing the optical drive. 4. Rerun the test. See "Diagnostic tools overview" on page 67. 5. For additional troubleshooting information, go to http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559. 6. Make sure that the system firmware level is at the latest level and upgrade if necessary; then, rerun the test. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-4JTS2T. 7. Rerun the test. See "Diagnostic tools overview" on page 67. 8. Replace the CD or DVD drive. See your BladeCenter documentation for information about replacing the optical drive (media tray). 9. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERV-CALL. 158 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v
See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs
and which components are FRUs.
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
215-000-xxx
Passed the optical drive self test.
N/A
215-801-xxx
Aborted the optical drive self test because it
was unable to communicate with the device
driver.
1.
Make sure that the DSA Diagnostic code is at
the latest level, upgrade if necessary; then, rerun
the test (“Diagnostic tools overview” on page
67). The latest code can be found IBM support
docview.wss?uid=psg1SERV-DSA.
2.
Make sure that the cable for the optical drive is
securely connected at both ends of the cable,
then; tighten any loose connections. See your
BladeCenter documentation for information
about replacing the optical drive (media tray).
3.
Make sure that the cable for the optical drive is
not damaged, then; replace the cable if damage
is present. See your BladeCenter documentation
for information about replacing the optical
drive.
4.
Rerun the test. See “Diagnostic tools overview”
on page 67.
5.
For additional troubleshooting information, go
docview.wss?uid=psg1MIGR-41559.
6.
Make sure that the system firmware level is at
the latest level and upgrade if necessary; then,
rerun the test. The installed firmware level can
be found in the DSA Diagnostic Event Log
within the Firmware/VPD section for this
component. The latest level firmware for this
component can be found on the IBM support
docview.wss?uid=psg1MIGR-4JTS2T.
7.
Rerun the test. See “Diagnostic tools overview”
on page 67.
8.
Replace the CD or DVD drive. See your
BladeCenter documentation for information
about replacing the optical drive (media tray).
9.
If the failure remains, collect the data from the
DSA event log and send it to IBM Service. For
information about contacting and sending data
to IBM Service, go to http://www.ibm.com/
support/docview.wss?uid=psg1SERV-CALL.
158
BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide