IBM HS12 Service Guide - Page 126

Troubleshooting tables, General problems, Storage drive problems, correctly. For more information

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v Yes: Run the diagnostic programs (see Chapter 6, "Diagnostics," on page 67). - If you receive an error, see "Diagnostic messages" on page 135. - If the diagnostic programs were completed successfully and you still suspect a problem, see "Solving undetermined problems" on page 171. Troubleshooting tables Use this information to troubleshoot problems in the blade server. Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If these symptoms are related to shared BladeCenter unit resources, see "Solving shared BladeCenter resource problems" on page 167. If you cannot find a problem in these tables, see Chapter 6, "Diagnostics," on page 67 for information about testing the blade server. If you have just added new software or a new optional device, and the blade server is not working, complete the following steps before you use the troubleshooting tables: 1. Remove the software or device that you just added. 2. Run the diagnostic tests to determine whether the blade server is running correctly. For more information, see "POST" on page 68. 3. Reinstall the new software or new device. For more information, see the documentation that came with the new software or device. General problems Use this information to resolve a general hardware problem. Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing, Types 8014, 8028 and 1916," on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action A cover lock is broken, an LED is not working, or a similar problem has occurred. v If the part is a CRU, replace it - See "Removing and replacing Tier 1 customer replaceable units (CRUs)" on page 35 to replace the failed component. v If the part is a FRU, the part must be replaced by a trained service technician. See "Removing and replacing field replaceable units" on page 60. Or contact an IBM service representative, see "Hardware service and support" on page 177. Storage drive problems Use this information to resolve storage drive problems. Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. 114 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

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v
Yes:
Run the diagnostic programs (see Chapter 6, “Diagnostics,” on page 67).
–
If you receive an error, see “Diagnostic messages” on page 135.
–
If the diagnostic programs were completed successfully and you still
suspect a problem, see “Solving undetermined problems” on page 171.
Troubleshooting tables
Use this information to troubleshoot problems in the blade server.
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms. If these symptoms are related to shared BladeCenter unit resources, see
“Solving shared BladeCenter resource problems” on page 167.
If you cannot find a problem in these tables, see Chapter 6, “Diagnostics,” on page
67 for information about testing the blade server.
If you have just added new software or a new optional device, and the blade
server is not working, complete the following steps before you use the
troubleshooting tables:
1.
Remove the software or device that you just added.
2.
Run the diagnostic tests to determine whether the blade server is running
correctly. For more information, see “POST” on page 68.
3.
Reinstall the new software or new device. For more information, see the
documentation that came with the new software or device.
General problems
Use this information to resolve a general hardware problem.
Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v
See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs
and which components are FRUs.
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
v
If the part is a CRU, replace it - See “Removing and replacing Tier 1 customer
replaceable units (CRUs)” on page 35 to replace the failed component.
v
If the part is a FRU, the part must be replaced by a trained service technician.
See “Removing and replacing field replaceable units” on page 60. Or contact an
IBM service representative, see “Hardware service and support” on page 177.
Storage drive problems
Use this information to resolve storage drive problems.
Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
114
BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide