IBM HS12 Service Guide - Page 171

optical drive media tray., Make sure that the DSA Diagnostic code is

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v See Chapter 4, "Parts listing, Types 8014, 8028 and 1916," on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 215-802-xxx Aborted the optical drive self test due to media tray being open. 1. Close the media tray and wait 15 seconds. See your BladeCenter documentation for information about the optical drive (media tray). 2. Rerun the test. See "Diagnostic tools overview" on page 67. 3. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized; then, rerun the test. See "Diagnostic tools overview" on page 67. 4. Make sure that the cable for the optical drive is securely connected at both ends of the cable and tighten any loose connections. See your BladeCenter documentation for information about the optical drive (media tray). 5. Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present. See your BladeCenter documentation for information about the optical drive (media tray). 6. Rerun the test. See "Diagnostic tools overview" on page 67. 7. Make sure that the DSA Diagnostic code is at the latest level, upgrade if necessary. The latest code can be found at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 8. Rerun the test. See "Diagnostic tools overview" on page 67. 9. For additional troubleshooting information, go to http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559. 10. Rerun the test. See "Diagnostic tools overview" on page 67. 11. Replace the CD or DVD drive (media tray). See your BladeCenter documentation for information about replacing the optical drive. 12. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERV-CALL. Chapter 6. Diagnostics 159

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v
See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs
and which components are FRUs.
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
215-802-xxx
Aborted the optical drive self test due to
media tray being open.
1.
Close the media tray and wait 15 seconds. See
your BladeCenter documentation for
information about the optical drive (media
tray).
2.
Rerun the test. See “Diagnostic tools overview”
on page 67.
3.
Insert a new CD or DVD into the drive and
wait for 15 seconds for the media to be
recognized; then, rerun the test. See
“Diagnostic tools overview” on page 67.
4.
Make sure that the cable for the optical drive is
securely connected at both ends of the cable
and tighten any loose connections. See your
BladeCenter documentation for information
about the optical drive (media tray).
5.
Make sure that the cable for the optical drive is
not damaged and replace the cable if damage
is present. See your BladeCenter
documentation for information about the
optical drive (media tray).
6.
Rerun the test. See “Diagnostic tools overview”
on page 67.
7.
Make sure that the DSA Diagnostic code is at
the latest level, upgrade if necessary. The latest
code can be found at http://www.ibm.com/
support/docview.wss?uid=psg1SERV-DSA.
8.
Rerun the test. See “Diagnostic tools overview”
on page 67.
9.
For additional troubleshooting information, go
docview.wss?uid=psg1MIGR-41559.
10.
Rerun the test. See “Diagnostic tools overview”
on page 67.
11.
Replace the CD or DVD drive (media tray). See
your BladeCenter documentation for
information about replacing the optical drive.
12.
If the failure remains, collect the data from the
DSA event log and send it to IBM Service. For
information about contacting and sending data
to IBM Service, go to http://www.ibm.com/
support/docview.wss?uid=psg1SERV-CALL.
Chapter 6. Diagnostics
159