Cisco 7912G Administration Guide - Page 115
Troubleshooting the Cisco IP Phone, Obtaining Status, Model, and Version Information,
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CH A P T E R 6 Troubleshooting the Cisco IP Phone Cisco IP Phones provide diagnostic information that can assist you with troubleshooting problems in your IP telephony network. This chapter includes the following sections: • Obtaining Status, Model, and Version Information, page 6-2 • Monitoring Cisco IP Phones Remotely, page 6-7 • Resetting the Cisco IP Phone, page 6-8 • Erasing the Local Configuration, page 6-8 • Updating the Firmware Version, page 6-10 • Checking the Light Indicators on a Cisco IP Phone 7902G, page 6-11 • Resolving Startup Problems, page 6-12 • Resolving Known Issues, page 6-21 • Resolving Known Issues, page 6-21 • Where to Go for More Information, page 6-23 Note You can collect information for troubleshooting and store this information in a log file. For more information, see the "Collecting Information for Troubleshooting" section on page A-30. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-1