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HP 4200n HP Jetdirect Print Servers - Administrator Guide - Page 188

Troubleshooting the HPJetdirect PrintServer, Introduction

UPC - 808736313971

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8 Troubleshooting the HP Jetdirect Print Server Introduction This chapter describes how to diagnose and correct problems associated with the HP Jetdirect print server. A flowchart guides you to the correct procedures for troubleshooting the following: G Printer problems G HP Jetdirect hardware installation and connection problems G Network-related problems To troubleshoot your HP Jetdirect print server, you may need the following items: G A Jetdirect configuration page (see Chapter 9) G A Printer Configuration or Diagnostic Page G Documentation that came with your printer G Documentation that came with your HP Jetdirect print server G The diagnostics tools and utilities provided with your network software (for example, Novell NetWare utilities, TCP/IP utilities, or network printer management applications such as HP Web Jetadmin) Note Frequently asked questions about installing and configuring HP Jetdirect print servers can be found by searching for your HP Jetdirect product at http://www.hp.com/support/net_printing. ENWW 188

Section	Page
Introducing the HP Jetdirect PrintServer	7
Introduction	7
Supported Print Servers	8
Supported Network Protocols	9
Security Protocols	11
SNMP (IP and IPX)	11
HTTPS	11
Authentication (Wireless Print Servers)	12
Supplied Manuals	14
HP Support	14
HP Online Support	14
Firmware Upgrades	14
HP Support By Phone	16
Product Registration	16
HP Software Solutions Summary	17
Introduction	17
HP Jetdirect Wireless Setup Wizard	20
Requirements	20
HP Install Network Printer Wizard (Windows)	21
Requirements	21
HP Jetdirect Printer Installer for UNIX	22
HP Web Jetadmin	23
System Requirements	23
Installing HP Web Jetadmin	24
Configuring and Modifying a Device	25
Removing HPWeb Jetadmin Software	25
Internet Printer Connection Software	26
HP-Supplied Software	26
Microsoft Supplied Software	27
Novell Supplied Software	28
HP IP/IPX Printer Gateway for NDPS	29
Features	29
To Get the Software	30
HP WPS Assistant (Mac OS X)	31
HP LaserJet Utilities for Mac OS	32
Installing the Printer Software	32
Configuring the Printer	33
Verifying Network Configuration	33
Renaming the Printer	34
Selecting a Zone	35
Selecting Your Printer	35
Testing the Configuration	37
TCP/IP Configuration	38
Introduction	38
Server-Based and Manual TCP/IP Configuration	38
Default IP Address	39
Default IP Address Will Not Be Assigned	39
Default IP Address Will Be Assigned	39
Default IP Address Configuration Options	40
Default IP on Wireless and Wired Print Servers	41
TCP/IP Configuration Tools	42
Using BOOTP/TFTP	44
Why Use BOOTP/TFTP?	45
BOOTP/TFTP on UNIX	45
Using DHCP	64
UNIX Systems	65
Windows Systems	65
NetWare Systems	70
To Discontinue DHCP Configuration	70
Using RARP	72
Using the arp and ping Commands	74
Using Telnet	76
Creating a Telnet Connection	76
A Typical Telnet Session	78
User Interface Options	79
Using Telnet to Erase the Existing IP Settings	100
Using the Embedded Web Server	100
Using the Printer Control Panel	101
Moving to Another Network	102
Using the Embedded Web Server	103
Introduction	103
Requirements	105
Compatible Web Browsers	105
Supported HPWeb Jetadmin Version	105
Viewing the Embedded Web Server	106
Operating Notes	108
HPJetdirect Home Tab	109
Networking Tab	111
Sending Product Information to HP	111
Network Settings	112
Other Settings	127
Privacy Settings	139
Select Language	139
Settings	139
Authorization	143
Mgmt. Protocols	151
Wireless	154
Network Statistics	154
Protocol Info	155
Configuration Page	155
Other Links	155
Support	155
HPWeb Jetadmin	155
HPHome	155
Help	156
Configuring for LPD Printing	157
Introduction	157
About LPD	158
Requirements for Configuring LPD	159
LPD Setup Overview	159
Step 1. Setting Up IP Parameters	159
Step 2. Setting Up Print Queues	160
Step 3. Printing a Test File	160
LPD on UNIX Systems	161
Printing a Test File	164
LPD on Windows NT/2000 Systems	165
Installing TCP/IP Software (Windows NT)	165
Configuring a Network Printer for Windows2000 Systems	167
Configuring a Network Printer for WindowsNT4.0 Systems	169
Verifying the Configuration	170
Printing from Windows Clients	170
LPD on Windows XP Systems	170
Adding Windows Optional Networking Components	170
Configuring a Network LPD Printer	171
LPD on Mac OS Systems	173
Assigning an IP Address	173
Setting Up Mac OS	174
FTP Printing	175
Introduction	175
Requirements	175
Print Files	176
Using FTP Printing	176
FTP Connections	176
FTP Login	178
Ending the FTP Session	179
Commands	179
Example of an FTP Session	181
Security Features	182
Introduction	182
Using Security Features	186
Troubleshooting the HPJetdirect PrintServer	188
Introduction	188
Resetting to Factory Defaults	189
General Troubleshooting	191
Troubleshooting Chart - Assessing the Problem	191
Procedure 1: Verifying that the Printer is On and Online	192
Procedure 2: Printing an HPJetdirect Configuration Page	193
Procedure 3: Resolving Printer Display ErrorMessages	194
Procedure 4: Resolving Printer Communication Problems with the Network	196
Troubleshooting Wireless Print Servers	199
Unable to Communicate During Initial Setup	199
Unable to Communicate After Initial Setup	200
My Configured Channel Does Not Match the Configuration Page	200
Unable to Use the HP Jetdirect Wireless Setup Wizard	201
Improving Reception and Performance	201
Firmware Download Failure	203
Troubleshooting an LPD UNIX Configuration	205
HPJetdirect Configuration Page	207
Introduction	207
Status Field Error Messages	207
Configuration Page Format	208
Configuration Page Messages	210
HPJetdirect Configuration/General Information	210
USB Printer Settings	212
802.11b Wireless Settings	213
Security Settings	216
Network Statistics	218
TCP/IP Protocol Information	220
IPX/SPX Protocol Information	224
Novell NetWare Parameters	226
AppleTalk Protocol Information	228
DLC/LLC Protocol Information	229
Token Ring Diagnostics	230
Error Messages	232
TCP/IP Overview	243
Introduction	243
Internet Protocol (IP)	243
Transmission Control Protocol (TCP)	244
User Datagram Protocol (UDP)	244
IP Address	244
IP Address: (Network Portion)	245
IP Address: (Host Portion)	245
IP Address Structure and Class	246
Configuring IP Parameters	247
Dynamic Host Configuration Protocol (DHCP)	247
BOOTP	247
Subnets	248
Subnet Mask	248
Gateways	249
Default Gateway	249
Syslog Server	249
HP Jetdirect 802.11b Wireless Print Servers	252
Introduction	252
Basic HP Jetdirect Wireless Concepts	253
WLAN Communication Mode Topologies	253
Network Access and Data Security	257
Installation Overview	263
Connect the Print Server Hardware to the Printer	263
Configure a Wireless Connection to Your Network	264
Install the Printer on Your Network Systems	275
The HPJetdirect Control PanelMenu	276
Introduction	276
Classic Control Panel	277
Graphical Control Panel	283
OpenSSL Statements	290