HP BL260c HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 32

Procedures: Power supply failure, Symptom, Initial step, Required steps

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Symptom Initial step Required steps The power LED is on. The fault LED is off. The Insight Display reports power supply failure. Use the power supply bay Begin with step 4. status on the Insight Display Health Summary to verify the success or failure of each step. Procedures: Power supply failure CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure permission before powering down an enclosure. CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress. During this activity, the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar. Step Step 1 Step 2 Caution Step 3 Power supply failure action and verification Action Verify that the AC power cord is connected properly to the AC source and to the power supply reporting the error. Verification If the power supply LEDs indicate normal condition, then the repair is complete. If the power supply LEDs indicate other than normal condition, then continue to the next step. Action Remove the suspect power supply, and then replace it with a service spare power supply. Verification If the power supply LEDs indicate normal condition, then the original power supply had failed and the repair is complete. • If the power supply LEDs indicate other than normal condition and you are troubleshooting an HP BladeSystem c7000 Enclosure, then continue to the next step. • If the power supply LEDs indicate other than normal condition and you are troubleshooting an HP BladeSystem c3000 Enclosure, then continue to step 4. Request authorization to power down the enclosure. Do not continue to the next step until you receive proper authorization. Action Test the AC power input module: 1 Remove the AC power input module. 2 Install a known-working AC power input module or service spare part. 3 Reconnect all power cords. Verification If the power supply LEDs indicate normal condition, then the AC input module had failed and the repair is complete. If the power supply LEDs still indicate other than normal condition, then continue to step 14. Enclosure troubleshooting 32

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Enclosure troubleshooting 32
Symptom
Initial step
Required steps
The power LED is on.
The fault LED is off.
The Insight Display reports power supply
failure.
Use the power supply bay
status on the Insight Display
Health Summary to verify the
success or failure of each step.
Begin with step 4.
Procedures: Power supply failure
CAUTION:
Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION:
To avoid data loss, do not remove an Onboard Administrator when the Insight
Display shows a firmware update in progress. During this activity, the Insight Display displays
the Firmware Update screen with the Lock icon and the firmware update progress bar.
Step
Power supply failure action and verification
Step 1
Action
Verify that the AC power cord is connected properly to the AC source and to the power
supply reporting the error.
Verification
If the power supply LEDs indicate normal condition, then the repair is complete.
If the power supply LEDs indicate other than normal condition, then continue to the next
step.
Step 2
Action
Remove the suspect power supply, and then replace it with a service spare power
supply.
Verification
If the power supply LEDs indicate normal condition, then the original power supply had
failed and the repair is complete.
•
If the power supply LEDs indicate other than normal condition and you are
troubleshooting an HP BladeSystem c7000 Enclosure, then continue to the next step.
•
If the power supply LEDs indicate other than normal condition and you are
troubleshooting an HP BladeSystem c3000 Enclosure, then continue to step 4.
Caution
Request authorization to power down the enclosure. Do not continue to the next step
until you receive proper authorization.
Step 3
Action
Test the AC power input module:
1
Remove the AC power input module.
2
Install a known-working AC power input module or service spare part.
3
Reconnect all power cords.
Verification
If the power supply LEDs indicate normal condition, then the AC input module had failed
and the repair is complete.
If the power supply LEDs still indicate other than normal condition, then continue to step
14.