HP BL260c HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 99

Novell NetWare operating systems, Sun Solaris operating systems

Get HP BL260c - ProLiant - G5 PDF manuals and user guides
UPC - 883585668663
View all HP BL260c manuals
Add to My Manuals
Save this manual to your list of manuals

Page 99 highlights

• If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP (/var/log/hppldu.log) • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages Novell NetWare operating systems Collect the following information: • Whether the operating system was factory installed • Operating system version number • Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF, and the system directory • A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur when the modules attempt to load. • A list of any SET parameters that are different from the NetWare default settings • A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes (can be taken directly from the CONFIG.TXT or SURVEY.TXT files) • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP • Printouts or electronic copies (to e-mail to a support technician) of: o SYS:SYSTEM\SYS$LOG.ERR o SYS:SYSTEM\ABEND.LOG o SYS:ETC\CPQLOG.LOG o SYS:SYSTEM\CONFIG.TXT o SYS:SYSTEM\SURVEY.TXT • Current patch level • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages Sun Solaris operating systems Collect the following information: • Operating system version number • Type of installation selected: Interactive, WebStart, or Customer JumpStart Contacting HP 99

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
Contacting HP 99
•
If HP drivers are installed:
o
Version of the PSP used
o
List of drivers from the PSP (/var/log/hppldu.log)
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
Novell NetWare operating systems
Collect the following information:
•
Whether the operating system was factory installed
•
Operating system version number
•
Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
•
A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
•
A list of any SET parameters that are different from the NetWare default settings
•
A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
•
If HP drivers are installed:
o
Version of the PSP used
o
List of drivers from the PSP
•
Printouts or electronic copies (to e-mail to a support technician) of:
o
SYS:SYSTEM\SYS$LOG.ERR
o
SYS:SYSTEM\ABEND.LOG
o
SYS:ETC\CPQLOG.LOG
o
SYS:SYSTEM\CONFIG.TXT
o
SYS:SYSTEM\SURVEY.TXT
•
Current patch level
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
Sun Solaris operating systems
Collect the following information:
•
Operating system version number
•
Type of installation selected: Interactive, WebStart, or Customer JumpStart