HP BL260c HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 61

Procedures: KVM menu troubleshooting, External KVM switch troubleshooting action and verification

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Step Step 2 Step 3 Step 4 Step 5 External KVM switch troubleshooting action and verification Action Press the KVM keyboard up arrow key, and then press the Enter key. Verification If the KVM monitor powers on and you can manipulate the port with the keyboard and mouse, then continue to step 5. If the KVM monitor remains blank, then continue to the next step. Action Press the KVM keyboard down arrow key twice, and then press the Enter key. Verification If the KVM monitor powers on and you can manipulate the port with the keyboard and mouse, then continue to step 5. If the KVM monitor remains blank, then continue to the next step. Action Cycle the power to the external KVM switch. Verification If the KVM monitor displays the external KVM Switch Port Selection menu, then continue to the next step. If the KVM monitor remains blank, then continue to step 1 of "Procedures: External KVM monitor troubleshooting (on page 62)." Action 1 Press the KVM keyboard Print Screen key. 2 Use the external KVM Switch Port Selection menu to select the port connected to the c3000 KVM module. 3 Press the KVM keyboard Print Screen key a second time to dismiss the External KVM Switch menu and to activate the c3000 enclosure KVM Menu. Verification If the Enclosure KVM Menu appears, then the repair is complete. If the Enclosure KVM Menu does not appear, then continue to step 1 of "Procedures: KVM USB troubleshooting (on page 63)." Procedures: KVM menu troubleshooting CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure permission before powering down an enclosure. CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress. During this activity, the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar. Step Step 1 KVM menu troubleshooting action and verification Action Use the Insight Display to navigate to the Main Menu. Enclosure troubleshooting 61

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Enclosure troubleshooting 61
Step
External KVM switch troubleshooting action and verification
Step 2
Action
Press the KVM keyboard
up arrow
key, and then press the
Enter
key.
Verification
If the KVM monitor powers on and you can manipulate the port with the keyboard and
mouse, then continue to step 5.
If the KVM monitor remains blank, then continue to the next step.
Step 3
Action
Press the KVM keyboard
down arrow
key twice, and then press the
Enter
key.
Verification
If the KVM monitor powers on and you can manipulate the port with the keyboard and
mouse, then continue to step 5.
If the KVM monitor remains blank, then continue to the next step.
Step 4
Action
Cycle the power to the external KVM switch.
Verification
If the KVM monitor displays the external KVM Switch Port Selection menu, then continue
to the next step.
If the KVM monitor remains blank, then continue to step 1 of "Procedures: External KVM
monitor troubleshooting (on page
62
)."
Step 5
Action
1
Press the KVM keyboard
Print Screen
key.
2
Use the external KVM Switch Port Selection menu to select the port connected to the
c3000 KVM module.
3
Press the KVM keyboard
Print Screen
key a second time to dismiss the External KVM
Switch menu and to activate the c3000 enclosure KVM Menu.
Verification
If the Enclosure KVM Menu appears, then the repair is complete.
If the Enclosure KVM Menu does not appear, then continue to step 1 of "Procedures:
KVM USB troubleshooting (on page
63
)."
Procedures: KVM menu troubleshooting
CAUTION:
Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION:
To avoid data loss, do not remove an Onboard Administrator when the Insight
Display shows a firmware update in progress. During this activity, the Insight Display displays
the Firmware Update screen with the Lock icon and the firmware update progress bar.
Step
KVM menu troubleshooting action and verification
Step 1
Action
Use the Insight Display to navigate to the Main Menu.