HP BL260c HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 60

Procedures: External KVM switch troubleshooting

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If the c3000 enclosure KVM module is connected to an external rack KVM switch, where pressing "Print Screen" is indicated, then press Print Screen twice to select the Enclosure KVM menu. The first press of Print Screen opens the rack KVM Switch Port Selection menu. On some c3000 enclosures, the user can set only one of the following as active: • The USB connector on the front of the enclosure and the internal DVD-ROM drive. • The rear USB connectors on the KVM module. On these enclosures, in order to use the both the KVM and the internal DVD-ROM drive, always connect the KVM keyboard and mouse to the front USB connector on the OA. Symptom Initial step Pressing the KVM keyboard Print Screen key does not bring up the Enclosure KVM Menu. Be sure that the KVM monitor is powered up and is connected to the KVM module VGA connector. Be sure that the KVM keyboard/mouse are connected to the KVM module USB connectors. The KVM Menu button does not - appear on the navigation bar at the bottom of the Insight Display Main Menu. When typing on Linux virtual - console through KVM, multiple characters appear. When typing in Linux GUI - windows (X11), multiple characters appear. The mouse cursor does not - appear on the Linux GUI. Required steps Begin with step 1 of "Procedures: KVM Menu troubleshooting (on page 61)." Begin with step 1 of "Procedures: KVM module troubleshooting (on page 63)." Begin with step 1 of "Procedures: KVM Linux troubleshooting (on page 64)." Begin with step 2 of "Procedures: KVM Linux troubleshooting (on page 64)." Begin with step 1 of "Procedures: KVM mouse problems (on page 65)." Procedures: External KVM switch troubleshooting CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure permission before powering down an enclosure. CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress. During this activity, the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar. Step Step 1 External KVM switch troubleshooting action and verification Action Press the KVM keyboard Print Screen key and use the external KVM Switch Port Selection menu to select a working port. Verification If the KVM monitor powers on and you can manipulate the port with the keyboard and mouse, then continue to step 5. If the KVM monitor remains blank, then continue to the next step to attempt to view the external KVM Switch Port Selection menu. Enclosure troubleshooting 60

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Enclosure troubleshooting 60
If the c3000 enclosure KVM module is connected to an external rack KVM switch, where pressing "Print
Screen" is indicated, then press
Print Screen
twice to select the Enclosure KVM menu. The first press of
Print Screen
opens the rack KVM Switch Port Selection menu.
On some c3000 enclosures, the user can set only one of the following as active:
•
The USB connector on the front of the enclosure and the internal DVD-ROM drive.
•
The rear USB connectors on the KVM module.
On these enclosures, in order to use the both the KVM and the internal DVD-ROM drive, always connect
the KVM keyboard and mouse to the front USB connector on the OA.
Symptom
Initial step
Required steps
Pressing the KVM keyboard
Print Screen
key does not bring
up the Enclosure KVM Menu.
Be sure that the KVM monitor is
powered up and is connected to the
KVM module VGA connector. Be
sure that the KVM keyboard/mouse
are connected to the KVM module
USB connectors.
Begin with step 1 of "Procedures:
KVM Menu troubleshooting (on page
61
)."
The KVM Menu button does not
appear on the navigation bar
at the bottom of the Insight
Display Main Menu.
—
Begin with step 1 of "Procedures:
KVM module troubleshooting (on
page
63
)."
When typing on Linux virtual
console through KVM, multiple
characters appear.
—
Begin with step 1 of "Procedures:
KVM Linux troubleshooting (on page
64
)."
When typing in Linux GUI
windows (X11), multiple
characters appear.
—
Begin with step 2 of "Procedures:
KVM Linux troubleshooting (on page
64
)."
The mouse cursor does not
appear on the Linux GUI.
—
Begin with step 1 of "Procedures:
KVM mouse problems (on page
65
)."
Procedures: External KVM switch troubleshooting
CAUTION:
Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION:
To avoid data loss, do not remove an Onboard Administrator when the Insight
Display shows a firmware update in progress. During this activity, the Insight Display displays
the Firmware Update screen with the Lock icon and the firmware update progress bar.
Step
External KVM switch troubleshooting action and verification
Step 1
Action
Press the KVM keyboard
Print Screen
key and use the external KVM Switch Port
Selection menu to select a working port.
Verification
If the KVM monitor powers on and you can manipulate the port with the keyboard and
mouse, then continue to step 5.
If the KVM monitor remains blank, then continue to the next step to attempt to view the
external KVM Switch Port Selection menu.